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Business ProfileforRealDefense LLC
At-a-glance
Customer Complaints
146 complaints closed in last 3 years
73 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 150 S Los Robles Ave #400, Pasadena, CA 91101-4675
- Years in Business:
- 24
- Business Started:
- 12/6/1999
- Business Incorporated:
- 10/6/2017
- Accredited Since:
- 1/1/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 201728210052 for this business, issued by Secretary of State-Corporations
These agencies may include:
Secretary of State-Corporations
1500 11th Street
Sacramento CA 95814
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- SuperAntiSpyware
- iolo, ustechsupport,superantispyware,support.com
- Support.com
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Mr. Eduardo Ilas, Director of IT and Operations
- Contact Information
Principal
- Mr. Eduardo Ilas, Director of IT and Operations
Customer Contact
- Mr. Eduardo Ilas, Director of IT and Operations
Customer Complaints
146 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
414 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jim C
05/18/2024
RealDefense LLC Response
05/21/2024
HORRIBLE customer service.You only get to speak to a call center in the Phillipines called "USTechSupport" as if you are talking to someone in the **. The only try and upsell and will NOT resolve any issues.
Dear ******************,
Thank you for your review. We regret to learn of your dissatisfaction with our service, and truly appreciate your input about both the quality of service provided as well as your customer experience when calling us.
Our records indicate that you contact customer service on 5/17/27 with a request to restore your previous version of our System ***************** Software instead of the 1-year license for a System Mechanic Ultimate Defense Software that you purchased on 4/20/24. Since your previous subscription/license for the System ***************** Software had been cancelled, per your request, 11 months ago (6/8/23) regrettably it could not be restored. According to your request the new System Mechanic Ultimate Defense Software license was cancelled and since it was within the 30-day Money Back Guarantee for new software purchases the charge was refunded. Just to note, the System ***************** and System Mechanic Pro software programs are still available for purchase on the iolo website.
Your software subscriptions/licenses remain inactive. You will see no additional charges unless you choose to place a new order in the future.
We appreciate your feedback, as we strive to provide the highest quality products and service.
If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****************
Contact Center OperationsDirector
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