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Find a Location

Openfit, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOpenfit, LLC

    Exercise and Wellness
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company states they offer

    Business Details

    Headquarters
    Santa Monica, CA 90404-5082
    BBB File Opened:
    10/20/2021
    Years in Business:
    9
    Business Started:
    3/26/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 201509110130 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Deon Coates Coates, Executive Director
    Contact Information

    Principal

    • Mr. Deon Coates Coates, Executive Director

    Customer Contact

    • Mr. Deon Coates Coates, Executive Director

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/16/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I renewed my yearly subscription to the online fitness application company Openfit LLC. My membership was renewed in February 27th, 2022. On May 27th, 2022, Openfit LLC announced they were merging or being taken over by a different company, **********. Under Openfit LLC policies, there are no refunds or prorated refunds for yearly subscriptions. However, they are dissolving the company into ********** fully and cannot hold me to their policies once they no longer exist, which I believe will be July 26th, 2022. That said, many people have been given prorated refunds, and I have proof of these refunds because Openfit has a ******** page, and people have posted they have received refunds, while others state they can't get one, like myself. This is discrimination. I have contacted the company numerous times, and they have simply told me, "We need more time to escalate this issue". My first correspondence was in May when I heard rumors about merging companies. I have written numerous follow-ups and got the same message. I would like a prorated refund since the company I purchased the subscription under will no longer exist. They cannot hold me to a company's policies that will no longer exist. I did not sign anything stating I was obligated to pay no matter what happened within the company. I would like the prorated refund from the merge date at the end of July to the time I paid for the full year subscription, February 27th, 2023. Openfit cannot selectively give refunds to some people and not others. See screenshots attached.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa L

    1 star

    07/01/2022

    I have attempted to cancel my openfit subscription several times. I keep getting charged for this sub even though I do not have an existing account with this company anymore (and haven't for over 2 years). I have attempted to get signed back in to cancel every which way and NOTHING EVER WORKS! Except they keep charging me fraudulently for two years now. I now have to cancel my debit card now in order to stop these payments. I am out two years of payments because they are not organized with helping a customer to find the necessary info, and they completely rely on a self service platform with an automated menu for all help. This would be fine except there is no mechanism to help someone like me cancel payments who cannot answer all of the below: 1. Provide us the last four digits of your credit card along with expiry month/year in which you have been charged for the Openfit subscription 2. All possible alternate e-mail address which could have been used during sign up 4. In which platform initially you signed up (Web, Apple, Google PlayStore or Roku). 5. Please provide us the screenshot of the bank statement reflecting the charge with Openfit I am sorry who would know all this information 3 years after signing up???? Openfit PLEASE DO BETTER!!!!

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