2 Customer Reviews
Review from Lisa L
1 star07/01/2022
I have attempted to cancel my openfit subscription several times. I keep getting charged for this sub even though I do not have an existing account with this company anymore (and haven't for over 2 years). I have attempted to get signed back in to cancel every which way and NOTHING EVER WORKS! Except they keep charging me fraudulently for two years now. I now have to cancel my debit card now in order to stop these payments. I am out two years of payments because they are not organized with helping a customer to find the necessary info, and they completely rely on a self service platform with an automated menu for all help. This would be fine except there is no mechanism to help someone like me cancel payments who cannot answer all of the below: 1. Provide us the last four digits of your credit card along with expiry month/year in which you have been charged for the Openfit subscription 2. All possible alternate e-mail address which could have been used during sign up 4. In which platform initially you signed up (Web, Apple, Google PlayStore or Roku). 5. Please provide us the screenshot of the bank statement reflecting the charge with Openfit I am sorry who would know all this information 3 years after signing up???? Openfit PLEASE DO BETTER!!!!Review from Douglas M
1 star10/31/2021
So many problems during the 16 months of ownership, including bike defects and major issues with the tablet and streaming service, which I pay $30.00 per month to have. Bike defects included oil leaks, bad belt tensioner (twice) and now occurring for a third time. Tablet defects included freezes and one tablet that simply stopped working and had to be replaced. Streaming is wholly unreliable. Every day me and my wife attempt to workout and about 75% of the time we get jittery streaming, major volume issues when used with earphones, freezing screens, connection problems and 'circles of death' and fuzzy/blurry playbacks. And no it's not my WIFI. My WIFI speed consistently hums along at 150mb/s download speeds, and higher on the upload speeds. I test the speed every morning prior to my work out. My experience has been so frustrating, but worst of all, customer support has decided I am no longer worth trying to help! After 6 attempts (or more now..I've lost count to be honest) reporting the issue to them, they don't even acknowledge me. They claim 24 hour response time, but I'm going on over 60 days and, as I said, multiple attempts to get customer support and not a peep from them. Wow! This is how Peloton just keeps adding customers and getting better.
Openfit, LLC Response
11/04/2021
Hi Douglas,
We are truly sorry for the issues you have experienced with your bike.
We have escalated your concerns to our technical team and will be reaching out to you for further assistance.
Sincerely,
Myx Customer Support
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