Business ProfileforDesert Farms Inc

On 11/28/21, I bought 1 pouch of camel milk powder and thirty, 16 oz frozen camel milk from desert farms. I then received an emailed order confirmation. I didn't receive any other emails after that regarding shipping, so I called them on 12/27/21 stating that I hadn't received any notifications whatsoever about when my order would be shipped, or if it was delayed or anything. The employee stated that I had known there would be a delay. I told her that the website clearly stated only the milk powder was to be shipped until January 2022 but there was no mention of any delays with the frozen milk. She said they had a surge in orders due to the discounts offered during the time I ordered and they were behind. I told her it was very inconsiderate for them not to send a courtesy email to keep me informed about any delays or what is going on. I also explained that this is not the first time I had to call in to get the status of my order. She said she would get my order ready asap. I then received the frozen milk a few days later. However, I still have not received the milk powder and know I will not receive it until I call them and complain. The same thing happened with a previous order I had placed. I received a confirmation email after my purchase, but then nothing. About a week later, I left voicemails and tried to reach them through chat/email but didn't receive a response. They finally responded to my email stating my order was shipped. No apologies or other explanations. It seems that the people running this company might be amateurs that don't know what they're doing. Their practices are messy and irresponsible. As I've mentioned, I don't get my order until I contact them to complain. These are shady practices. I still have not received the milk powder that I ordered on 11/28/21 and have not received absolutely any emails about the status of that order. Their website doesn't even have a record that I placed that order.