ComplaintsforKim Young Hair

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I texted *** to schedule a time to get my hair toned which at the time was listed at $50+. As soon as I got to the salon, she manipulated me saying my hair was so bad and dead and insisted I get a haircut. She mentioned that she was using a different cream product to tone my hair because it was better for my type of hair. As soon as we were finished she said it was $450. She said she charges $150 per hour which was at the time not listed on her website or communicated before. The website said $50+ for toner and $125 for cut and style. I mentioned this to her and questioned why it costs so much and she said she colored my hair and did a treatment. I did not ask for these services and it was not communicated to me properly that she was doing this for extra charge. She made me feel quite uncomfortable and insisted that I pay that much so I did and tipped her $15 (I always tip any service but I shouldn't have in this situation). My hair was also way darker than what I asked for.However, when I got home and spoke to peers about how much my service was and how she performed a bunch of services I had never asked for without adequate communication everyone was very concerned I got scammed and this prompted me to ask for an itemized receipt. I am attaching the screenshots of our conversation. Her explanation made no sense (please see attached). To make matters worse, when I woke up the next day and my hair was no longer curled/styled, it was clear that my hair cut was executed so poorly. My layers were uneven and my ends were thinned which I specifically asked her not to do. I went to a different hair salon to get it fixed (had to pay $75 more of my own money) and they were appalled. They had to cut off so much more of my hair to even the layers and thinned ends. They said it will ***********-12 months to grow back from the damage *** did to my hair. Full description of situation attached on document. Please read. It was too long for this text box.

  Business response

  11/09/2023

  Hi. ***** called me for an appointment for the first
  time.
  I accommodated her at 7PM and the service lasted until 10:15pm. On Yelp business hours close at 7pm. She came from after her work and arrived at the parking lot at 6:45pm on text plus I sent her my website before she came in and included Services price list.
  She had bleached highlight and long layer cut done over 7-8 months ago, her hair condition was extremely damaged, dried and a lot of split ends not only that her hair was very thick, long and course texture.
  The mention of being forced to cut her hair was not true. I never force anyone to do anything on their hair without permission, I never deceive any client.
  As shown in her photos, ***** was visibly happy after the service was done. She paid for the services which was $450 via her credit card and even tipped me $15. I sent her a receipt which includes the company refund policy which clearly indicates: ALL SERVICES ARE NON-REFUNDABLE.
  I didn't even charge for overtime and gave her $20 worth conditioner for gift.
  She decided to go for with Demi permanent color all over the products alone used three tubes for her hair, which cost already amount $40. The cut, the extra overtime hours as it involved color, cut and style for 3 hours justify the $450 charge. How can a client leave the salon happy and go home asking for a refund of 100%. And she was erratically sending me NON-STOP TEXT MESSAGES for 4 days straight. She threatened to give me a bad review AND report me to BBA & Yelp, if I didn't comply. This is obviously blackmail and NOT FAIR.
  Sadly, ***** wanted a 100% refund. I have overhead expenses to cover. Our business is not a charity. We render service and we expect payment. If all clients write a bad review and hope for 100% refund. All businesses will just shut down.
  *****, hope you understand our situation and do not undervalue the 3 hours of service and time provided to you.

  Business response

  11/09/2023

  Hi. ***** called me for an appointment for the first
  time.
  I accommodated her at 7PM and the service lasted until 10:15pm. On Yelp business hours close at 7pm. She came from after her work and arrived at the parking lot at 6:45pm on text plus I sent her my website before she came in and included Services price list.
  She had bleached highlight and long layer cut done over 7-8 months ago, her hair condition was extremely damaged, dried and a lot of split ends not only that her hair was very thick, long and course texture.
  The mention of being forced to cut her hair was not true. I never force anyone to do anything on their hair without permission, I never deceive any client.
  As shown in her photos, ***** was visibly happy after the service was done. She paid for the services which was $450 via her credit card and even tipped me $15. I sent her a receipt which includes the company refund policy which clearly indicates: ALL SERVICES ARE NON-REFUNDABLE.
  I didn't even charge for overtime and gave her $20 worth conditioner for gift.
  She decided to go for with Demi permanent color all over the products alone used three tubes for her hair, which cost already amount $40. The cut, the extra overtime hours as it involved color, cut and style for 3 hours justify the $450 charge. How can a client leave the salon happy and go home asking for a refund of 100%. And she was erratically sending me NON-STOP TEXT MESSAGES for 4 days straight. She threatened to give me a bad review AND report me to BBA & Yelp, if I didn't comply. This is obviously blackmail and NOT FAIR.
  Sadly, ***** wanted a 100% refund. I have overhead expenses to cover. Our business is not a charity. We render service and we expect payment. If all clients write a bad review and hope for 100% refund. All businesses will just shut down.
  *****, hope you understand our situation and do not undervalue the 3 hours of service and time provided to you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩