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ComplaintsforFairmont Hotel & Bungalows
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was extremely disappointed in our stay the weekend of 10/8/XX - XX-XX/21. The carpet in the hotel room looked like there was dog poop or some sort of stains all over the room. As well, during both nights, my son and I could not sleep because of the club next door and a wedding at the front of the hotel on 10/9/21. We flew down from the Bay Area to go to the *************** NFL game and we felt like ******* on Sunday, 10/10 because we were so tired. It really put a damper on our weekend together. When I spoke to the hotel clerk ****, he said that the manager was in a meeting, but he could waive our resort fees, which really is not acceptable. I also asked to switch rooms on Friday night and you could not accommodate our request because the hotel was at full capacity. I would like a partial *************** of some sort for our negative experience. I complained in an email to the hotel on ***** and to the hotel's parent company Accor on 10/29/21 and have not heard back. My confirmation number is XXXXXXXXX. I paid ********* for both nights. Thank you, *****Business response
11/18/2021
Business Response /* (1000, 5, 2021/11/16) */ Hello, we have reached out to our guest, Mrs. ********* and have extended a refund of one night of room and tax, a total of $677.13. Mrs. ********* agreed to the refund on 11/16/21 via phone. She was happy with the resolution, may we ask that you kindly close this case. Consumer Response /* (2000, 7, 2021/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company offered a fair resolution to reimburse me for a one night stay.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.