ComplaintsforZipRecruiter, Inc.

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Initial Complaint
06/03/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is not the first time responding to a Ziprecruiter job post that was a phishing scam. I have reported it in the past and nothing is done to remedy the situation. After applying to this post I recieved an odd notice asking if I had graduated high school. I googled the company and found they are a non industry specific "global service" in the ***********. The post says ****, **. I would not have share my private, personal information with a company in the ***********. If Ziprecruiter is running a phishing scam they must be shut down.
Business response
06/13/2024
Hello *******,
Thank you for taking the time to share your ZipRecruiter experience with us via the Better Business Bureau. We take topics such as suspicious activity and the safety/security of our users very seriously.

Please contact our dedicated Trust and Safety team directly via email and ***************************************. They would be more than happy to assist you further with these matters.
As always, we wish you the very best of luck with your search.

Kind Regards,
Customer Experience
**********************

Customer response
06/14/2024

Complaint: 21797518

I am rejecting this response because: After several complaints to the ziprecruiter assistance site I contacted the BBB because I accidently sent my personal info in the form of a resume to some person or company that stated they were in ****, ** when in fact they were in the ***********. Ziprecruiter provides no way to rescind the document. Everytime I have reported these phishing attempts to Ziprecruiter they send me a link on how to keep myself safe from THEIR efforts to diseminate my personal information. Who knows what the people in the *********** are doing with my info. If this happens again it will be necessary to contact the AG's office. I hope that anyone else that is scammed on ZR also reports it to thier AG's office. They need to either stop facilitating phising schemes or shut down until they are able to secure their system.

Sincerely,

***************************
Business response
06/27/2024
Hi *******,

Thank you for your additional feedback and were very sorry to hear about your experience with suspicious activity. We do have the option to update your resume on file as well as the resume that was previously submitted to the employer from our platform. If you need assistance with how to update your resume, please contact our dedicated customer care team at ********************************************************.
All further inquiries regarding this matter will need to be addressed by our Trust and Safety team directly.

We wish you the best of luck with your search!

Kindly,
Customer Experience
**********************

Customer response
07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I no longer respond to job listings on ZR so the response is not needed. After this complaint the app notified me of another posting. Instead of applying I looked up the company name online and it also had a different address to the one listed on ZR. At this point ZR has proven that it will do nothing but warn users that their service is dangerous and that they should protect themselves from ZipRecruter. The only way I can do that is by not using the "service". Thank you BBB for trying to help.

Sincerely,

***************************
Initial Complaint
05/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We posted 2 positions through ZipRecruiter for the first time in Jan/Feb 2023. We didn't receive any quality candidates within 1-2 months of using their daily plan. We went on 4/3/23 to close out the jobs and on our end, it showed that both listing were closed. We recently learned that we had been billed almost $12,000 for a posting we had closed out, and yet was still showing active in their system. I reached out them through and spoke with ****, who confirmed our activity on the account stopped on April 3, 2023. She then transferred me to **** from ********, who confirmed we logged in on April 3, 2023, to attempt archiving the job postings that were active. On his end, one of the archiving went through; the other did not go through and remained active. I explained to him that when I archived both postings on that date, it showed me no active postings and we stopped logging into their system and that we would like a full refund for this error. He confirmed he saw this activity on our account. **** stated several refund policies 1. they typically only refund within the same year 2. They could refund up to 6 months 3. They would refund $525 of 22 postings, totaling $11,550. I agreed and restated the $11,500 would be refunded and he confirmed it would be. **** then called back and said he could only do 6 months and that would adjust the refund to $6,825. I explained to him that he stated he would refund $525x22 postings and we want that honored. He said no and that they would only refund up to the 6 months and that he made a mistake in his calculations. I asked for this in writing and did not receive anything. It does not allow us to remove our credit card on file in the account or close out the account through their website, which continues to put us at risk to be mischarged by Zip recruiter. We are requesting the remaining refund from our charges after April 3, 2023. We would also like confirmation that our card is OFF the account, immediately.
Business response
05/30/2024
Hello *****,

Thank you for taking the time to share your ZipRecruiter experience with us via the Better Business Bureau. We would certainly like to review these matters further, however, we were unable to locate an account with the email address you provided. Please respond with the correct email address associated with the ZipRecruiter account in question so we may further assist.

We look forward to helping you further!

Kindly,
Customer Experience
**********************

Customer response
05/31/2024

Complaint: 21756061

the email address is ***********************************

Sincerely,

*******************
Business response
06/06/2024
Hi *****,

Thank you so much for providing your associated email address. Unfortunately at this time, we are unable to discuss any potential compensation as it appears the charges have already been disputed by your bank. We do apologize for any inconvenience this may cause.

For more information regarding the dispute resolution, we encourage you to reach out to your financial institution directly.

Kind Regards,
Customer Experience
**********************

Customer response
06/10/2024

Complaint: 21756061

I am rejecting this response because: There is no ongoing resolution process going on with ********** at this time as they will not do anything more regarding this. They refunded 60 days worth of the incorrect charges but ********** only allows disputes for 60 days so these charges beyond 60 days could not be disputed. While we disputed the referenced charges with ********** the bank directed us to ZipRecruiter to resolve the charges prior to 60 days which never should have been made. The charges were made without our permission, for services that were cancelled by us and acknowledged as cancelled by ZipRecruiter. To resolve this ZipRecruiter needs to refund the charges as outlined in our original complaint.

Sincerely,

*******************
Business response
06/27/2024
Hello *****,

We appreciate your additional feedback. At this time, we are unable to assist with any refunds as the charges were disputed. If that process has been completed, there is nothing further we can do to assist at this time. We do apologize for any inconvenience this may cause.

Best Regards,
Customer Experience
**********************

Customer response
07/03/2024

Complaint: 21756061

Ziprecruiter disputed our dispute after acknowledging prior that the false charges were in fact due to ZipRecruiters error. Obviously their strategy is to gaslight until we go away. We will consult our attorney to see if there is legal recourse or potential class action as we believe that this kind of overcharging may be part of ZipRecruiters business strategy. There are other employment websites so consumers are advised to steer clear of ZipRecruiter

Sincerely,

*******************
Initial Complaint
03/29/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
3/1/24-3/29/24 Paid for a job description was given applicants that don't exist and haven't responded. Not a single person. Out of 170 people, the company won't own up to anything and it is very suspicious. Confronted them, first I was disconnected 9 times by them. Then they would not give a credit or work with me. I am out $480 and did not even speak to a single candidate. This is BAD BUSINESS through and through. Business Ethics 101. I personally paid out of my pocket to try to find good applicants and this is what I get for sending them my business. I spent $250 with Linkedin and got 180 candidates and 60% percent responded.
Business response
04/05/2024
Hello Will,
Thank you for contacting ZipRecruiter via the Better Business Bureau. Were more than happy to assist you, however, we could not locate your account with the email address provided. Please reply with the email address associated with the ZipRecruiter account so we may review further and work towards a resolution. You may also contact our dedicated ************* team directly - theyre available 24/7 for your convenience.
We look forward to assisting you!
Kind Regards,
Customer Experience
**********************
Initial Complaint
03/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good Morning. I have sent four emails to Zip Recruiter with absolutely no response. Recently I applied for the three positions listed below. I never received a response from ******** **** (like Zip Recruiter), so I sent a "follow up" email. The Owner of ******** **** replied to my email stating he never placed these job openings on the Zip Recruiter website. I emailed my Attorney and plan on contacting my local ***************** about Zip Recruiter. Something does not feel right about Zip Recruiter. Please look into this for me. I would Greatly Appreciate it!*Customer Service Agent - Remote MASSCON, *** Full-time Salary: $22.90 - $28.05 ************ Entry Specialist - Remote MASSCON, *** Full-time Salary: $24.50 - $28.90 ********************** Representative - Remote MASSCON, *** Full-time Salary: $23.50 - $28.05 Hourly
Business response
03/21/2024
Hello ****,

Thank you for taking the time to contact us here at ZipRecruiter via the Better Business Bureau. We would be happy to assist you and look into these matters further. We take suspicious activity on our website very seriously.
We have a dedicated team that deals with these situations and we encourage you to contact them directly for further assistance.  Their direct email is ***************************************.
We look forward to resolving this with you, and we wish you the very best of luck with your job search.
Kind Regards,
Customer Experience
**********************

Customer response
03/23/2024

Complaint: 21414271

I am rejecting this response because: They did not address my Complaints at all! What is Zip Recruiter doing to address the Problems? Have they checked their website? I was on their website again yesterday and had the same Issues/Problems! Please have Zip Recruiter fix my Concerns and then contact me. Thank You.

Sincerely,

*****************
Business response
03/28/2024
Hello ****,

Thank you for your additional feedback. Our Trust and Safety team is equipped to address your concerns further. Please contact them directly at *************************************** if you need more guidance and/or assistance regarding your experience.

Best,
Customer Experience
**********************

Customer response
03/28/2024

Complaint: 21414271

I am rejecting this response because: I want to hear from someone in Management, not a **************** Representative. Here are some examples of the FIVE Emails I have sent to Zip Recruiter with NO Response -
One - Please ask Zip Recruiter why this (below) pops up on my screen every ten seconds while I try to do my job search on their website and why I always have to go onto the actual companies website to verify that the company actually exists and if the position is not a scam.

Verify your email
To ensure employers can contact you, click the button in the verification email we sent to ********************* Edit
Two - Be careful because somebody called here last week and said that that company was running some kind of an ad that was for a job that seem to be a scam and I guess they were calling here to complain about it

On Tue, Mar 26, 2024 at 6:16?PM ***************** <*********************> wrote:

Good Afternoon ************************. Thank you so much for letting me know! I appreciate your assistance! Have a Blessed evening! Sincerely, ********************

On Tuesday, March 26, 2024 at 04:35:14 PM CDT, ***************************** <******************> wrote:

Maybe this company

Reliable ******** Services LLC is an Atlanta based company that is minority and privately owned and operated by a retired Georgia State Trooper, ***************************. ***********************************

On Tue, Mar 26, 2024 at 5:33?PM ***************************** <******************> wrote:

Different company....
We only own domain name, reliablesecurityservices.com
We are SEARCHEN NETWORKS / by ****************** Services Inc.
On Tue, Mar 26, 2024 at 5:26?PM ***************** <*********************> wrote:

Good Afternoon. I am trying to reach your *************** Department. There is no contact information on your website for them. Can you please forward this email to that Department? Thank You. A couple of weeks ago, I applied for a **************** Specialist position with Reliable ******** Services. I thought about making contact with someone there regarding the position. Are you interviewing for the position? Has the position been filled? I would greatly appreciate an email update. Thank You. Sincerely, ********************
--
Kind regards,

*****************************
Chief Executive Officer
****************** Services Inc.
***********************************;350
*************************
************************
***********. internetmarketingservices.com
Part of SEARCHEN NETWORKS
**************

Let's get connected on LinkedIn and Twitter!
***********.linkedin.com/in/ **********/

************************* **********

Become a reseller and make money reselling our products under your own brand
***********.searchen.com/ resellers/

The terms SEARCHEN , SEARCHEN NETWORKS and SERIOUS ABOUT SEARCH  are federally registered trademarks of ****************** Services Inc. Confidentiality note: This e-mail transmission is intended for the exclusive use of the individual or entity to whom it is addressed and may contain confidential information that is covered by the electronic communications privacy act (18 USC Sections 2510-2521). If an addressing or transmission error has misdirected this email, please delete this message and any attachment from your system and notify the author by replying to this email or telephoning ****************** Services Inc. at ****************. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this email or attachment or any part of them in any form whatsoever. Any unauthorized use or disclosure may be unlawful.

--
Kind regards,

*****************************
Chief Executive Officer
****************** Services Inc.
***********************************;350
*************************
************************
***********.internetmarketingservices.com
Part of SEARCHEN NETWORKS
**************
Let's get connected on LinkedIn and Twitter!
***********.linkedin.com/in/**********/

***********************************

Become a reseller and make money reselling our products under your own brand
***********.searchen.com/resellers/

The terms SEARCHEN , SEARCHEN NETWORKS and SERIOUS ABOUT SEARCH  are federally registered trademarks of ****************** Services Inc. Confidentiality note: This e-mail transmission is intended for the exclusive use of the individual or entity to whom it is addressed and may contain confidential information that is covered by the electronic communications privacy act (18 USC Sections 2510-2521). If an addressing or transmission error has misdirected this email, please delete this message and any attachment from your system and notify the author by replying to this email or telephoning ****************** Services Inc. at ****************. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this email or attachment or any part of them in any form whatsoever. Any unauthorized use or disclosure may be unlawful.

Business response
04/17/2024
Hi ****,

We appreciate you taking the time to include your additional concerns as well as your desire to continue using ZipRecruiter for your job search. The pop-up youre referring to is simply to verify your email address, so ZipRecruiter emails regarding your job search/application status can be successfully delivered. Please check your email and click the confirm button within that automated email to verify your email address. If you do not see that email, please check your spam folder. If you still arent able to locate the email, please let us know and wed be happy to have another one generated for you. Our job seeker customer care team can be reached via email at ********************************. If you ever have any questions or concerns regarding your profile, you are welcome to contact them and one of our specialists can assist.

Regarding your experience with suspicious activity, we encourage you to speak with our Trust and Safety team directly. Should you choose, you may request to speak with management within that department. Here is that email address once more for your convenience and ease: ***************************************.

As always, we wish you all the best with your search.

Kind Regards,
Customer Experience
**********************

Customer response
04/18/2024

Complaint: 21414271

I am rejecting this response because: I want to hear directly from Management, not Customer Service! This is the Second time I have asked for this! I have even written Complaints on your ******** Page, but Never receive a Direct Response from Management! Please have **************** from Zip Recruiter Respond and Explain!

Sincerely,

*****************
Initial Complaint
02/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ZipRecruiter is billing my company since 6/6/23. Despite multiple attempts to resolve the matter with their CS, the problem remains unresolved, and I've been unjustly charged $535.5, twice a month, for a service I've never received.Since discovering these unauthorized charges on my account, I've diligently attempted to reach out to ZipRecruiter's customer support to rectify the situation. However, despite my persistent efforts, I've received no satisfactory resolution or acknowledgment of the problem from their end. The lack of responsiveness and failure to address this matter in a timely manner is highly concerning and unacceptable.I want to emphasize that I've never signed up for or used any services provided by ZipRecruiter, making these charges entirely erroneous and unjustified. It's evident that there has been a mistake or misunderstanding on their part, and I demand a reimbursement of the $7497 that has been wrongfully deducted from my account. Please find detailed information of the unauthorized charges, all of them from ZIPRECRUITER, IN POS ********** ** ** :AmountDateDescription 535.52/13/2024215675 535.51/23/2024257592 535.51/2/2024855573 535.512/12/202318204 535.511/21/2023154975 535.511/1/2023537010 535.510/10/2023839787 535.59/19/2023675990 535.58/29/2023844409 535.58/8/202332758 535.57/18/2023889854 535.57/18/2023889854 535.56/28/2023149542 535.56/6/2023753957
Business response
02/29/2024
****************,

Thank you for taking the time to contact us here at ZipRecruiter via the Better Business Bureau. We value your business and your experience is important to us. Wed be more than happy to review your account to see how we may assist, however, we could not locate an account under your provided credentials. Please respond with the correct email address associated with the account in question so that we may review and work toward a resolution.
We look forward to assisting you further.

Kind Regards,
Customer Experience
**********************

Customer response
03/06/2024

Complaint: 21323174

I regret to inform you that I must decline this response. ZIPRECRUITER has been billing Galicia Properties LLC, a total of $7,497, which translates to $535.5 per month since June 6, 2023.
Galicia Properties oversees the operations of the restaurant ********, which is located at ************************************************************. Kindly use this information to locate my account in your system.

Thank you,

*******************
Business response
03/12/2024
****************,

Thank you for providing us with the name of your organization. We have located the account in question, and you have already received eight refunds. At this time, we are unable to assist any further as the services were used. Your Server/Bartender position was posted on ZipRecruiter along with an additional 100+ job board partner sites from 5/12/2023 to 2/23/2024.

We apologize for any inconvenience this may cause and we wish you the best of luck with your future hiring endeavors.

Kindly,
Customer Experience
**********************

Customer response
03/15/2024

Complaint: 21323174

I am rejecting this response because I did not receive any service from ZipRecruiter. I find it unfair to pay $535 per month for 7 months for a service that I am unfamiliar with and do not know the creator of. While I appreciate receiving a refund, it is not sufficient. As a gesture of good faith, I am willing to pay for one month, but I request a reimbursement of $2678 for the remaining amount. Thank you.

Sincerely,

*******************
Business response
03/28/2024
Hi *****,

Thank you for the additional feedback. We do have a no-refund policy that you may review in our Terms of Use, here: ******************************************************; All users must agree to our Terms of Use along with their chosen job-posting subscription plan before proceeding with services. As a courtesy, we have extended the eight refunds for resolution. We are unable to provide any additional financial reimbursement for your account at this time.

Best Regards,
Customer Experience
**********************

Customer response
03/28/2024

Complaint: 21323174

Thank you for your response. I must express my concern that the eight refunds provided do not fully address the situation. I initially paid $7,497 for a service that I was not fully aware of, and as a gesture of goodwill, I am willing to accept a loss of $1606.5. However, this amount is far more than my financial situation can bear. I kindly request that ZipRecruiter refund the remaining amount of $1606.

ZipRecruiter's impact on our small family business is significant, especially considering that we have been operating for less than a year. Our financial situation is delicate, and the inability to receive additional financial reimbursement is a considerable burden for us. It is disheartening to feel that companies like ZipRecruiter may not fully consider the individual circumstances of their customers, particularly when we are explaining our challenges and seeking a fair resolution.
I hope we can find a mutually beneficial solution that respects both our business needs. /
Thank you for your understanding.

Sincerely,

*******************
Initial Complaint
01/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to bring to your attention a critical data security issue I encountered while applying for a role on ZipRecruiter.Upon attempting to submit my application details to the potential employer, I discovered that someone else's data, belonging to *********************************, was displayed instead of mine. Here are the details:Name: ********************************* Location: *********, ** *** ***** Email: ****************** Phone: *************** This is a serious concern as it compromises the integrity of the application process. It raises questions about the frequency of such occurrences and the potential exposure of sensitive data. I would like to know if my data has also been exposed in this manner. I a just an applicant, but what if this type of sensitive data ended up in the hands of a nefarious individual? This is a serious data breach, and indicative of a larger security issue.I urgently request a response and an explanation of the measures being taken to address and prevent this unsettling issue.
Business response
01/24/2024
Hello ******

Thank you for taking the time to share your feedback with us via the Better Business Bureau. We would be more than happy to assist you further.
We take matters such as these very seriously. We have a dedicated team who can assist with any suspicious activity and data storage inquiries. Please email them directly at ******************************* We can confirm that the resume on file matches you at this time. If you are needing assistance with re-applying to a job with an updated resume, please contact our customer care team via email at ********************************************************.

Thank you for choosing ZipRecruiter and we wish you the best of luck with your job search.

Kind Regards,
Customer Experience
**********************

Customer response
01/25/2024
Subject: ****************** **** Breach and Serious Concerns
Complaint: ********

I am compelled to reject the response provided by Zip due to its lack of coherence and failure to acknowledge the gravity of the situation. The issue at hand is a profound data breach with severe implications.
It is disconcerting that Zip failed to express concern about the potential exposure of individuals' data. I will be writing to your board and C-suite to emphasize the seriousness of this matter, as it appears Zip is unwilling to escalate it to senior leadership.

This is not just a simple error; nor is it a 'data storage' issue, it is a significant breach of data security. I have personally encountered the sensitive information of individuals such as *********************************, ***************************, and *************************** (look below). The sequential exposure of their data (cycling right in front of me on your website), along with the possibility of more if the application screen were kept open, underscores the severity of the situation. I don't think you truly appreciate how bad this breach really is. When you indicate things like 'data storage inquiries', or 'We can confirm that the resume on file matches you at this time', this tells me you have no idea what you are discussing and you absolutely need to address this data breach/leak issue with the seriousness it deserves.

I doubt these people are the sole victims of this breach, and it indicates a flaw in your website's code, among other issues. I strongly recommend a comprehensive audit by your IT department. Furthermore, involving your Legal and ********************* is imperative, as several policies and protocols have been violated.

Lastly, the statement, 'We can confirm that the resume on file matches you at this time,' is not only irrelevant, but also a serious sidestep of the core issue. It is imperative ZipRecruiter takes immediate action, contacts its IT and ****************** and addresses this matter comprehensively before more data is exposed and more people are victimized.

****************
**** Breach info aside from *********'s data: ***************************
******, ** *** 49331
Contact Information
***********************
***************
***************************
******** ** *** *****
Contact Information
**********************
***************
Business response
01/31/2024
Hello ******

Thank you for sharing your additional information and feedback with us. For your data concerns, we would need to direct you to our DSARS team for further assistance and resolution. Please contact them directly via email at ******************************.
We look forward to assisting you further.

Kindly,
Customer Experience
**********************
Initial Complaint
12/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ZipRecruiter offered a free promotion and trial. I canceled the service within the trail period yet was billed, after the fact, for $210.00. This is deceptive, and in my opinion, fraud.
Business response
12/21/2023
Hello ***,

Thank you for contacting ZipRecruiter via the Better Business Bureau. Were more than happy to assist you, however, we were unable to locate your account with the email address provided. Please reply with the correct email address associated with your ZipRecruiter account in question so we may review further and work towards a resolution. You may also contact our dedicated customer care team directly - theyre available 24/7 for your convenience and ease.

We look forward to assisting you!

Kind Regards,
Customer Experience
**********************
Initial Complaint
12/04/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Signed up for a free post seeking applicants. I accepted a trial offer to boost exposure. Site stated I could cancel to avoid charges prior to the 30day trial period ending but required I put a payment on file. I keep my cards locked to avoid unauthorized charges unless I'm making a purchase. This was 3 weeks ago. Today I got a notification that my payment in excess of $500 didnt go thru bc my card is locked. I havent received one viable application and this site has sent me nothing but unqualified retail workers to fill a seasoned sales position. Retail sales and cashiering do not equate to sales experience. Thankfully I keep my card locked bc this service isn't worth $5 let alone $500. How does a 30day trial end on the 1st of the month? Yes, its in the fine print they bill on the first but I would expect my 30day trial to end prior to this happening. Some of the applicants don't even have resumes. This is a joke. This company needs to be sued! I will be letting my bank know any further attempts are unauthorized and I request that you purge my payment information from your system IMMEDIATELY..
Business response
12/06/2023
Hello ******,

Thank you for taking the time to contact us here at ZipRecruiter via the Better Business Bureau. We would be happy to assist you with your account and provide you with clarification on our terms.

ZipRecruiter does not offer 30-day free trials. When signing up for the service, you were advised of the 2-day free trial along with the exact expiration of the trial. This information is provided and also listed in your account under Subscription Overview. The plan you selected is our daily usage plan. This means you may open and close your job as you please, and only be charged while your position is active. If the job is not closed before the free trial expires, your account moves to a paid plan.

All users who post jobs with ZipRecruiter must agree to our Terms of Use along with their chosen job-posting plan. Each day your job is active, you are incurring charges. Once the incurred charges reach the $500 threshold, or you close your job, the invoice will generate and you will be billed at midnight the following day. All you have to do to cancel your account is close out your active job. The Sales Representative position was posted on 11/16/23 and is still currently active at this time.

We dont see that youve contacted our team directly for assistance and/or any refund requests. Please reach out to our customer care team directly at **************. Our dedicated team is available 24/7 for your convenience and ease. Additionally, you have not yet been charged for the service as the invoice in question is still pending.

We hope this provides further understanding, and we wish you the very best of luck with your future hiring endeavors.

Kindly,
Customer Experience
**********************
Initial Complaint
11/30/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I emailed Ziprecruiter to inform them that someone is fraudulently using information from an old employment ad that we had closed over a year ago. For some reason they are still keeping this old ad visable (from approximately a year and a half ago). The people committing the fraud are exploiting job seekers using my legal company name Titan security guard services **** They have created a job posting on the Canadian job bank, to which I have now informed the government. This ad is tied to the old ziprecruiter ad to make it look legitimate. I received multiple phone calls and emails this week regarding jobs. But today when I received one of these phone calls, I followed up and asked them more details since I do not have a job posting. Anywhere outside of my own business website. The individual told me he was asked for money, and that he didnt want to have to pay again when he applied previously under a different email. When I contacted the recruiter to ask them to remove my ad, they told me this is not their problem. This is fraud using my company name and I do think they need to remove the ad immediately.
Business response
12/06/2023
Hello *****,
Thank you for contacting us via the Better Business Bureau. We would be more than happy to assist you.

We do take matters such as these very seriously. We have a dedicated team to assist with fraudulent activity on our site. Please email our Trust and Safety team directly at *************************************** so we may look into this situation further and advise. You may also be asked to provide the job ad link in question for removal.

We wish you all the best with your future hiring endeavors!
Kind Regards,
Customer Experience
**********************

Customer response
12/07/2023

Complaint: 20941854

I am rejecting this response because I already contacted Zip recruiter and was told that this is not their problem. I want any ad for job postings related to Titan ***************************** (my company that I own), to be removed from Zip recruiter. I have not used Zip recruiter for over a year and a half so any ads that are published are fraudulent.

Sincerely,

*********************
Business response
12/12/2023
Hi *****,

Thank you for sharing your additional feedback. At this time, our Trust and Safety team are the ones who can assist you with your request. We understand the urgency and we do ask that you please contact them via phone if youre still needing additional information regarding the job ad in question. They can be reached directly at ************. Please ask for the Trust and ***************** and they will be ready to take your call and assist further.

Kindly,
Customer Experience
**********************

Customer response
12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I called the phone number and they removed my ad immediately.

Sincerely,

*********************
Initial Complaint
11/03/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ZIPRECRUITER! -This organization has pursued my company to use them for months, with my telling them they were extremely too high priced and their format was not conducive to what I felt comfortable using. The person phoning me, ******, finally offered me a special offer for 1 month only to run 1 add. I told me I did not want recurring billing, I would try one month only and that was it. He guaranteed that he set my account (I prepaid for the month.) to shut off at the end of one month, never to be billed again unless I phoned and reset the options.I asked him 3 times if he set for one month only and again each time he guaranteed that it was. As soon as he got off the phone, he never knew who I was again, did exchange a couple of emails, but said he no longer handled my account. I guess he is ZipRecruiters best scam artist!!They took my money, I let the month complete, now they are automatically charging my credit card again for more monies than I originally spent. I AM FURIOUS FOR THIS IS A BLANTANT SCAM!!!I NEVER would have used them but this guy was so insistent, I did take the month only, now when I call I am treated like it was my fault.I want my money back, including fees incurred in my bank and for my time I have expended on their scam!!!!!!
Business response
11/09/2023
Hello *****,

Thank you so much for taking the time to share your ZipRecruiter experience with us via the Better Business Bureau.

While wed be happy to assist you, we were unable to locate your account with the email address listed. Please provide the email address associated with your ZipRecruiter account so our team can review and work towards a resolution.  We look forward to assisting you further.

Kind Regards,
Customer Experience
**********************

Customer response
11/15/2023

Complaint: 20821577

I am rejecting this response because: ZipRecruiter knows exactly who I am - email address used for their account is my business email address: ****************************
Since this complaint > ZipRecruiter has blocked me out of the platform, consequently I cannot get in to review applicants that applied to my advertisement during the month I had prepaid for! > Thus now costing my company possibly hundreds of thousands of $'s!! Not able to hire sales personnel. The only way I can get into the account is I have to pay $299.99 ARE YOU KIDDING ME!!
This company lied and committed fraud by taking additional monies out of my account that I did not sign up for! They say each conversation is recorded I want ALL RECORDINGS during this time I spoke with ****** when he was trying to get me to sign up in the first place. Trust me!!! They know how to allow people access to the time frames they paid for, if not I will provide a developer that can set it up for them.
BBB > now ZipRecruiter is costing me more $ right in front of you, making a mockery of you as well, saying "Hey, we can do what we want!" It's time to stop companies poor business practices like this!!!!
ZipRecruiter took monies out of an account I keep strictly for vendor payments, only the amounts needed to pay legitimate monthly payments and they not only ******** the account the embarrassment alone is unconsionable!!!!! They need to be forced to send account alerts 2 weeks prior to taking monies in order for people to stop it. How many companies are they doing this to who have not caught them taking money, do to the company being so large or maintaining additional monies in their accounts? e.g. **** customer x $500 = $500,000 a month that they can easily be getting without being noticed. I think BBB needs to look into this a little further.
The problem here? They could have said, Oh we're sorry, here is your money and what it cost you and we will never let it happen again plus you can access the applicants that applied to your ad for the period you prepaid for. But no, they have been getting away with it for so long, they think people will walk away. I have an email from a manager at ZipRecruiter saying, "Yes, we did this, it is our mistake." I am not asking for anything out of realm, to be made whole do to this problem, it has now become extremely costly and I want my money that this cost me, including for my time!!
Sincerely,

*****************
Business response
11/21/2023
Hello *****,

Thank you for taking the time to provide your associated email address. We see your complaint has been resolved by one of our senior customer care representatives whom you have spoken with on numerous occasions. Your invoice has been refunded in full as of 11/3/2023. Additionally, you currently have access to all your candidates through 12/14/2023. We encourage you to log in and review the applicant information at your leisure. If you are still needing assistance with exporting candidates, please feel welcome to call our team directly at your earliest convenience.

We wish you the best of luck with your future hiring endeavors!

Kindly,
Customer Experience
**********************

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