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Find a Location

Songtradr Inc has 1 locations, listed below.

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    Business ProfileforSongtradr Inc

    Music Distribution Companies

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Santa Monica, CA 90405-5237
    BBB File Opened:
    2/15/2019
    Contact Information

    Customer Contact

    • Customer Service

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Songtradr sent me an email that they are the new up-and-coming releasing portal and that they provide good marketing and coverage to the artist with chances for placements in TV and films etc. I am already on Tunecore for more than 13 years and on Distrokid for more than 5 years. In March 2023, I got an email from them that they had seen an unusual streaming activity and that they were terminating my account. I told them I have millions of streams (which can be seen on various platforms) over many years and that I am promoting my streams through multiple social media platforms. But they refused to reinstate my account. My catalog is stuck with them. They have held my royalties and blocked my catalog. Even if I am not able to transfer my royalties until a decision is made- they have no right to hold on to the artists intellectual properties without their consent. Its illegal, inappropriate and unethical. I can read many similar reviews. Since then they have also moved their ***. Please be careful, and advice from fellow artists will be greatly appreciated. I am connecting with authorities and reporting their malicious activities. Justice may be delayed as it takes its due course but I am astonished as to how they can conduct such an operation from ********** and especially LA. I am receiving royalties from Distrokid and Tunecore as usual- but Songtradr has since illegally withheld my albums and singles without my consent- it's copyright infringement and they will have to ultimately make good of the damages and losses they have caused me. As a fraternity, I warn my fellow artists of their inconsistent policies and suspicious conduct. They are acting like labels despite the fact that they are only a release agent. Labels do invest in their artists and they are taking subscriptions from us and openly committing such highway robbery. Its only a matter of time when their complaints will blow out of proportion and they will have to make a big fat settlement. Artists feel free to reach out to me The ATif (I am on Spotify, and Apple Music and with the *** www.theatif.net) and we can file a class action lawsuit to get compensated for our lost time, blocked catalog, and interests/penalties/damages against our lost royalties.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    0u812

    4 stars

    06/21/2022

    I have been with Sontradr for about four years. Although my experience has been extremely positive, recent developments are casting a cloud. Back in April, I noticed some irregularities with my revenue stream. Even though my stream count and monthly listeners were up by 15 to 20%, my revenues were down by 40%. after doing further investigating, on April 4th 2022 I went to my Spotify artist page and tallied the total stream count for my over 200 works submitted through Songtradr. The total, for that date was 964,433 total streams worldwide. However, for that SAME date, the total reported on my Songtradr statistics page reported only 738, 900 total streams for a difference of 225,533 total streams! Songtradr support was of no use as they claimed basically Spotify always pays accurately and the problem was Songtradr having the wrong totals and they would be updated. Two months later and nothing changed. I have since downloaded EVERY monthly report that I must now do a complete audit in order to verify the findings. I am an Indie artist and not an accountant and can not afford an accountant for this process. This, in turn has seriously affected my creative mindset as I am spending hours deciphering the over 48 haphazard monhly revenue report spreadsheets that were afforded me by Songtradr. If I were some big wig artist, a 20% discrepancy in stream totals (and possible revenue) would probably result in massive legal action. However, as a "little fish" in a massive entertainment "pond", I am at Songtradr's mercy. Any help from someone with Songtradr, other than Songtradr support, would be appreciated and would result in my continued alliance with Songtradr. Except for this one MAJOR problem I have been extremely satisfied.

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