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            Business ProfileSubaru Santa Monica

            New Car Dealers

            Contact Information

            1229 Santa Monica Blvd

            Santa Monica, CA 90404-1705

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1229 Santa Monica Blvd, Santa Monica, CA 90404-1705
            Years in Business:
            15
            Business Started:
            1/1/2009
            Alternate Business Name
            • Subaru of Santa Monica
            Contact Information

            Customer Contact

            • Joey Boktor, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/04/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Horrible experience here. We ordered a car through this dealership through nico who was guided by ****, they told me it would take a couple of months and I had no problem with that, I called every other week in order to check the status and when it was finally close to arrival I spoke to someone over the phone the week before to let them know the earliest day we can pick it up would be the following Monday after they called us on a Friday, And it was agreed, we received a call on Friday being told the car was here on a Friday and that they would send us information on how to pick up the car the same day, they did not, we received a call on Saturday from **** stating to us that we only had till 1 pm to pick up our car or it would be sold to a back up customer, why is there a back up customer for the car I ORDERED? **** later called and talked to my wife and after a brief exchange **** THOUGHT IT WAS OKAY TO CALL MY WIFE "RIDICULOUS" because she wouldn't drop everything she was doing to come pick up a car WE ORDERED MONTHS AGO AND AGREED TO PICK UP MONDAY, because they had a back up buyer, horrible experience here, avoid this dealership if you want done business right. **** needs to understand people have jobs the same way he does and people have children to take care of and not everything can be done on his convenience. Just horrible Follow up with **** the store manager. He wants to keep us as recurring customers but he needs to find out what happened because "**** is a sweet guy and I just can't see him calling someone ridiculous" even tho he wasn't on the call with my wife and I was, **** then implied my wife was lying by asking me "now were you there when he said that or are you just basically taking your wife's word" this dealership is horrible down to the store manager. I wished we could've resolved something as I've purchased from there before and they were perfect until we needed a second car, no resolution was made and I feel even more disrespected then befo
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Michael S

            07/15/2024

            After a series of back and forth due to trying to overcharge me over $1500.00 on my initial visit, they convinced me that they would fairly work with me. So, I leased a car from them and3133 miles later, one of the main safety features on my car works when it wants to. When I called the service department about this issue, the representative told me to bring the car in. Really? As if I could repair the issue myself. Only thing about taking the car in for my problem, there is not a technician to diagnose the car a Saturdays. After receiving such discouraging news, I hung up and fired out an email that was not never answered by them. I left a message for the salesman who sold me the car and of course, not a response. They just didn't care. So, I contacted Subaru of America, and they jumped right on my concern. First, they sent their sincere apologies and stressed to me that they were sorry for the less-than-ideal customer service experienced **********************. I They advised me that they would contact the dealer and for me to a advised them when I would take the car in for the issue that the car was having. Now that Subaru of America contacted them, they have discovered the common courtesy to give me a call. How sad?Still, I have not received an apology from Subaru of Santa Monica.I am writing this so that others will know just how this dealership treats their customers, and the quality of cars that they are selling to the public.I would not suggest that anyone patronize this place. Why wouldn't there be a technician working on weekends? People with car payments usually have jobs and or not available through the week. It is sad that Subaru dealerships are so far and in between one another. I am nearly forced to deal with this place.
            Read 1 More Customer Review

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