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Solar Forward has 1 locations, listed below.

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    Business ProfileforSolar Forward

    Solar Energy Parts

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2204 Euclid Street, Santa Monica, CA 90405-1511
    Years in Business:
    20
    Business Started:
    2/26/2004
    Business Management
    • Mark Smith
    Contact Information

    Principal

    • Mark Smith

    Customer Contact

    • Mark Smith

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Dina G

    1 star

    07/16/2022

    I purchased solar panels from this business.. Their work was marginal they tried to cut every corner. When I complained they yelled at me, bad mouthed me saying i do not pay my bills. When they failed inspection they wanted to collect their final payment before their permit was approved. In order to complete the job they wanted me to sign a nondisclosure agreement, a lien release and pay them before their permit was approved. I fired them and finished the work on my own and passed *********** In addition I was told that the amount of solar they sold me was enough to meet my use. It currently covers only 50% of my needs, I now have to get 10 more panels to cover all my needs. My needs have not changed they just grossly miscalculated my needs. In addition they are not willing to warranty the product. They are hostile verbally abusive, liars their workmen have threatened me.
    They left holes in the stucco, holes in the drywall did not install a meter to allow for the tracking of how much the solar panels produces and how much DWP receives. I still have a bill of XXX-XXX every pay period from DWP because they shorted me on panels.

    They aren't willing to warranty product and it is going to cost me and additional ****** to install more panels. IF they did the correct job in the first place it would have not cost me anything more in either utility bills or panels. If they do not warranty the panels the installed panels are of no value to me as no one is willing to repair them if something happens. They need to reimburse me for the panels and the additional utility bills that I have incurred approximately **** per year. They work in high end neighborhoods and can get away with overcharging for their work and not remedying their mistakes because they figure they can tell the client anything and they will pay more if there is an issue as it is never their fault so they always find a way for the client to pay. Stay away from this business.

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