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ComplaintsforShade Screen Solutions
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a custom sliding screen door on April 14th, 2024. The amount I paid was a total of $161.25. I haven't heard anything from this business about my screen door, even though I have tried to contact someone who could answer me why I haven't received my door yet.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/10/24 I purchased a set of custom (unique dimensions) screen doors from this company. While they did arrive in the listed lead time (arrived on 3/27/24), that was the end of the "good". Upon opening the packaging, we found metal shavings EVERYWHERE, and there were a complete lack of instructions available. We were able to figure it out with outdated ******* videos from the company however, and got the doors assembled. After placing them in the track and properly tensioning the rollers, we found that the doors do NOT meet in the middle. They're bowed. Not bent from shipping, not assembled incorrectly, they have a clear manufacturing defect. I immediately tried calling the number provided in their email address. Note, the company is based in **, but the number is based in ********. No one answered this phone and there is not a voicemail option. Next I tried the number on their website. This number is CA based, however it too does not have a voicemail option, and suggests instead to email them. So, I tried emailing them on 3/28/24. Over a week later, on 4/5/24 they finally responded and claimed they couldn't find my order, so I replied with my order confirmation email. That's the last I've heard from them. I really just want my money back at this point. The doors are useless.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.