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Find a Location

Felix Auto World has 1 locations, listed below.

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    Business ProfileforFelix Auto World

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/5/2022

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company sell used cars.  Located in Santa Paula, Felix Auto World is a pre-owned, late model dealer that provides customers with a complete automotive experience.

    Business Details

    Location of This Business
    104 W Harvard Blvd, Santa Paula, CA 93060
    BBB File Opened:
    1/7/2011
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Started Locally:
    3/11/2019
    Accredited Since:
    1/5/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    2
    Business Management
    • Mr. Felix Torres, Owner
    Contact Information

    Principal

    • Mr. Felix Torres, Owner

    Customer Contact

    • Mr. Felix Torres, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    A vehicle was purchased from Felix Auto World in March 2023. I have not received my title or permanent plates. I contacted the DMV though my AAA branch and I was informed that the vehicle has not been transferred and every time I contact Felix and speak with the owner I am told the paperwork is in process and that I should receive my plates soon.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristie K

    1 star

    12/01/2021

    I don't want this to happen to your mother or daughter or sister, so I'm paying the craiglist fees to make this listing and let people know. They sold me a car with a bad transmission. I had to bring it to the shop to get the transmission entirely rebuilt the NEXT MORNING after buying it. I felt the transmission slipping on the way home from the lot. Not only that, it needed new brakes, the ac/heater didn't work, the locking mechanism on one of the doors was malfunctioning, and there are several other problems. Before I got in the car, D**** their salesman said, "I already turned the AC on for you," which now appears to have been an attempt to hide the problem with the AC by turning it to the one setting that works. There is no heat whatsoever and it makes a loud noise when changing settings. When I was worried about something being wrong with the car mechanically, like the engine or transmission, D****, their salesman, said that the place where they buy the cars guarantees them mechanically. He said any noises I was hearing were just the belts adjusting a little because it had been sitting awhile. After I brought the car to the shop the next day, and discovered the transmission needed to be rebuilt, I called FelixAutoWorld. They continually told me the owner would call me and make it right, but he didn't. Instead D**** blocked my number so I couldn't call again. So I called from another number and they just made up more excuses about why the owner hasn't called me a month later. Then I discovered all the yelp reviews. Apparently this is not the first time they knowingly sold a bad vehicle, and it won't be the last.

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