Business ProfileforSonoma Thunder Incorporated

Date of Transaction: September 24, 2021 The amount of money you paid the business: Groupon Flight Ticket $199 + ****************** Fee $118.40 What the business committed to providing you: A Hot Air Balloon Ride within the 6 month time period of purchase What the nature of the dispute is: We originally bought this service in October and have had to reschedule 5 different times due to the Merchant for different reasons. We have requested a refund, but the Merchant continues to remind us of the non-refundable contract that we have signed. This merchant has a history of being unable to provide their flight service to more than half of their customers within the 6 month time period stated on the Groupon purchase and requires to pay an extra $50 to renew the purchase if the Groupon expires. Why would any customer renew their purchase if the Merchant can continue to cancel their flight an hour before the scheduled flight as many times as they please? This Merchant continues to scam their customers and rudely gaslight their customers bad experiences on Yelp. Attached are documentation of email exchanges with the Merchant, customers with similar situations, and documentation the merchant previously submitted to my credit card company. You can also deep dive into their customer service on Yelp as they rudely respond to every Yelp review (https://www.yelp.com/biz/wine-country-balloons-santa-****?start=10).Whether or not the business has tried to resolve the problem: No, the business continues to remind us of the non-refundable contract we signed.Account/order/tracking number: Groupon Order # **********