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ComplaintsforCARSTAR CHILTON AUTO BODY SANTA ROSA
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 21, 2023 my son ******************************* and myself (*******************************) visited CARSTAR CHILTON AUTO BODY SANTA ROSA for my 2018 CRV ***** air conditioning to be repaired. This auto shop was recommended by ******* the Secretary at STATE FARM in *********** **. The claim was submitted and the repairs were approved by State Farm.The car was repaired and we listened to the air conditioning in the parking lot, we did not drive the car around. As I wrote out the check to ************** asked because it was winter and we wouldn't be using the *** if it didn't work does he stand behind his workmanship and if it doesn't work what should I do? He said, "Bring it back in." On March 18, 2024 my son and I took the car out for a drive, I felt hot so we turned the ** on and every five minutes it made a hissing sound and the ** was not as cold as it was in the past. This was the first time that I have turned on the ** since the repair because it was too cold to use it. ******** called CARSTAR AUTO BODY SANTA **** and made an appointment for March 21, 2024. We took the car in and I explained the problem that the car was hissing and not working properly. An associate took the car keys and told everyone he could not hear the hissing. I then asked my son to go with him, and they couldn't hear the hissing. ************ then told me that I have to take the car to the ***** Dealership and have them diagnosis it because he couldn't diagnosis it. I asked who was paying for it and he said to call State Farm. I was upset and said the car was repaired by him and not repaired by a ***** dealership. ************ then told me he doesn't have the equipment to evaluate it. We then left and ******** told me that associate told him that the associate was NOT to take the car out of the parking lot for a test drive. As soon as we were out of their driveway the hissing sound came from the **. I immediately called the secretary at CARSTAR and told her to tell ************ the ** was making the hissing noise.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.