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Find a Location

Mike Papola Custom Cabinetry has 1 locations, listed below.

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    Business ProfileforMike Papola Custom Cabinetry

    Cabinets

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5600 Skylane Blvd, Santa Rosa, CA 95403
    BBB File Opened:
    5/1/2022
    Years in Business:
    13
    Business Started:
    5/10/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 960770 for this business, issued by Contractors State License Board. The expiration date of this license is 5/31/2025.

    These agencies may include:

    Contractors State License Board

    9821 Business Park Dr

    Sacramento CA 95827

    (800) 321-2752

    http://www.cslb.ca.gov

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Michael Papola, Owner
    Contact Information

    Principal

    • Mr. Michael Papola, Owner

    Customer Contact

    • Mr. Michael Papola, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa

    1 star

    05/01/2022

    I worked with ********************* Custom cabinets for 10 weeks on a small *** kitchen cabinet for my son. We signed the contract, I sent a check with the contract. Then I received a email from ****** that they changed there minds. I spoke to the owner and he said" he was working on larger jobs. All this time wasted, plus that prices have gone up and now no cabinets for my son's space. He has been commuting over 2 hours a day and the *** was close to work. The owner did not care.I am a single mom who was trying to help my son, and this company was only out for the bigger money.SO SAD

    Mike Papola Custom Cabinetry Response

    05/07/2022

    On 2/8/22, you contacted us for custom cabinets. On 2/10/22, we sent you an Estimate of the job. The Estimate clearly stated what was included in the cost and what wasn't. On 2/28/22, **** met you at the job site and discussed details of the job and took measurements. On 3/9/22, we sent you a set of drawings. 2 weeks later, you responded that you would like to make some changes. On 3/24/22, we sent you a revised Estimate, along with a Contract. 1 week later, you wanted to add an item that was not included in the Estimate. We sent you a Change Order. You refused to pay for the additional item. In addition, on the Contract, you hand-wrote yet another item to be provided by us that we never agreed to. You rendered the Contract null and void. After several phone calls and emails in which you insisted we had discussions that never occurred, we were at a standstill. On 4/4/22, we sent you an email stating that, due to the unfortunate misunderstandings and gaps in communication, we could no longer continue working with you and that, as a gesture of good will, we would not charge you for the time and work we invested into your project. We sent a following email, providing you with the contact information of another cabinet maker who was willing to take on your project. As of this writing, he has not heard from you.

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