ComplaintsforCardinaleWay CDJR

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2023 Jeep Wagoneer in March 2023 brand new off the Santa *************************************************. The worst decision I have ever made in my LIFE! I Was told at the time of purchase that with my warranties and for being a Wagoneer client I would have all these special perks which never came to pass. My car has been in the service department multiple times for several issues and very many recalls. I have been in rental vehicles more often than in my own car. The service department at ********************** has been very unprofessional and disrespectful. The management and service team at ************************* has not been helpful at all and make up their own story telling on the service orders for my vehicle. I have found so many discrepancies that have gone on within the Dealership and especially with the ******************* *************************** offended me and discriminated against me after I deliberately was in contact with him the week my car was unsafe and having issues and he continued to give me the run around until I once again had to take a day off of work because my car was malfunctioning and nobody at the service department was helping me I ended up driving down to drop my car off due to the unsafe issues my car was having and then was asked to leave by ******* because I was "demanding" my car to be serviced for the unreliable issues my car was having and he didn't like being called out in regards to his unprofessionalism. He made me feel less than and began to yell at me in the parking lot in front of my children. He then said to me that I was Ungrateful and that he already "Knew" what I was trying to do which he assumed was a buy back due to the issues of my brand new car when in reality I JUST WANT TO HAVE A SAFE RELIABLE VEHICLE THAT DOESNT GIVE ME ISSUES. THIS HAS NOTHING TO DO WITH MONEY OR "BUY BACK" THIS HAS TO DO WITH RELIABILITY AND SAFETY, So for him to talk to me the way he did was wrong and I felt less than and discriminated against. I will be filing a formal complaint.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ~PURCHASHED 2023 RAM 2500 DIESEL TRUCK ~DATE OF TRANSACTION 3/23/24 ~********* MISREPRESENTED CONDITION OF VEHICLE, HAD TO ARGUE WITH THEM TO FIX MULTIPLE ISSUES (NON-WORKING COMPONENTS AND EXTERIOR DAMAGE) THAT WERE NOT DISCLOSED TO ME ON PURCHASE ~CONTACTED BY DMV REGENTLY REGARDING MY VEHICLE REGISTRATION, WHICH ALONG WITH OTHERS HAS NOT BEEN PROCESSED BY ********* WAY ~DMV CITED ********* FOR THEIR FAILURE TO PROCESS MY REGISTRATION ~********* WILL NOT RETURN MY PHONE CALLS NOR MAKE AN APPOINTMENT FOR ME TO GO IN AND ATTEMPT TO RESOLVE

  Customer response

  06/21/2024

   I would like to clarify...

   

  The vehicle's mechanical and body damage issues have been resolved.

   

  What is pending is the vehicle registration.  DMV has cited the business for 5 sold vehicles where registration is still pending because they have not processed the paperwork. Mine is one.

   

  DMV has issued a temporary registration so I can legally drive the vehicle.

   

  Purchase date was 3//23/24.  ***********************, the ** will not respond to my phone calls or requests to set an appointment to resolve.

   

  Thank you.

   

  Valencia Lezzeni 

  ************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 25th I took in my 2017 Jeep for new tire changes and wheel seal replacement. When further inspecting the issue at this business. They told me that the axel was broken and had to be replaced. They gave me options to do *** or aftermarket. They told me that the aftermarket isnt always reliable but it was cheaper. Stated it would be around 900 dollars for the *** but then they corrected the price that it would be 1600. Then aftermarket would be 700. I stated lets go aftermarket first. They stated it would take 2-3 business days. They tried the after market piece but stated that the bearing couldnt be pressed and they tried for a couple of hours. Next step is ***. I said okay, but what was the the final cost with everything and they stated 2200. I said okay, I also let them know I needed the car by Saturday. They stated that the piece was going to be there Thursday. The 30th. I had good communication with the service manager. Then later they stated the piece wouldnt be here until 6/3. The day comes and and did not get an update all week until Thursday 6/6 that the part isnt coming until Saturday. Then again no update and no one would answer. Finally Friday I called got ahold of someone and they said the package was lost by **** Then on Saturday I called and they said that no it wasnt lost. They just had to get a new part as the parts they ordered were not coming? But no shipment was tracked. Was never given a clear answer. Finally Saturday they said Monday 6/10. They did get the part and it was quickly done. But the price went up to 2500 dollars. It had increased from what they told me. They gave me an exact amount but was higher when I picked up. All I kept getting were apologies but nothing more for the inconvenience they made me go through and having my car there for two weeks and no one knew how to get a part. This ultimately falls to scam at the end of the day. I do have the text messages to all of this.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On February 17th I went in to buy a vehicle I saw online and called to verify that it was ready for sale the day before. Online it was listed for $34,886. When I went in to my appointment, they raised the price by around $5000. They also basically bullied me into buying an extended warranty saying that it was required for around another $4000. This change made it so that I was unable to use the loan I was already approved for by my bank and had to go through Chrysler financial for a much higher APR. After completing the sale at ********************** in Santa ********** drove myself and my girlfriend home in the newly purchased vehicle. It happened to be raining very hard that day and I hydroplaned quite a few times on the way home. This was very upsetting, so I called the dealership the following day to figure out why they'd sell me a vehicle in unsafe operating condition. After calling a few different times I finally was able to speak with the service manager who informed me that there were multiple things that were supposed to be fixed before the vehicle was sold. Since I live about 2 hours away, it's quite a hassle to go up there especially for major work that was to be done. They scheduled the work for Saturday March 2nd at 8am and specifically had a technician come in that day which he usually has off to get my service done in one day. However that wasn't the case at all. I sat there waiting from 8 am until 3 pm. I asked about the progress a few times throughout the day and was told it should be done on time. Finally I was told that they just started working on it at around 2pm and there's no way they'll finish that day. So they had me wasting my time. The huge problem is that they didn't submit the documents to the *** correctly. It's now June 10th and my truck I traded in and signed over is still in my name according to the ***, I just got a letter saying that my registration is suspended on my old truck and have never received registration or plates for my new truck.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 3/14/2024 we leased a vehicle from ********* Way. We used our family vehicle as a trade-in - the value was enough for the amount due on signing, plus an additional $7250. We were told the deal had to fund with Chrysler before we would receive the proceeds as a check.We had been told multiple different stories about why the deal has not funded yet with Chrysler, and we've been asked to resign multiple versions of the contract because used the wrong version of the form, had the wrong checklist, that their old finance manager was fired, that 20 plus other people we having issues like this with their deals because of the old finance manager, etc. I need a conspiracy board to understand all their excuses/reasons at this point. They appear to be unable to generate a lease contract that Chrysler will accept and should probably not be able to represent the brand.It's been almost 40 days of trying to seek resolution. Last week they promised they would cover the first payment for the lease since we can't make a payment to Chrysler without a completed contract and they would release the check this week. All we have is their word on this, and the excuses continue to accumulate, while they continue to sit on the proceeds of our trade-in, along with not completing our contract with Chrysler creating an insurance issue for us too.We have had to call them at every step in this process to make them perform. We have a contract that we signed in good faith on 3-14-2024 to lease a car and we have tried to make the first payment. We also have a contract we signed in good faith to trade-in a vehicle with an amount due us at the completion of the trade-in, and we have had no use or claim to the vehicle for almost 40 ays, but we still do not have the proceeds due at the sale per the contract.All we want is the full execution of the contracts so that we can move on with our lives.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a car with ********* Way Santa **** on February 28th, 2024 and traded in a car at the same time. As of April 17th, 2024 my trade in is still on my bank account and I am still paying on a loan for a car that I no longer own and that the dealership already sold. I called and left multiple voicemails and talked with staff members who said that they would pass along the message and finally had to have someone else reach out on my behalf as well, it took weeks to hear anything back from the dealership. It has been over a month since they have been "working" on the issue and they still cannot seem to pay off the loan on the car I traded in, even though that amount was taken out of the cost of the new car that I purchased and I have made two payments since turning in the car. The amount of $4,164.36 is still owed on the car that I used to own and I have made payments totally the amount of $430.16 since turning it in. I have also sent them verification of these payments and the amount owed. I have another payment approaching and there seems to be no hope of the car being off my bank account any time soon or me getting back the money that i have paid towards the vehicle since turning it in.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On February 29, 2024 I traded in my 2021 Jeep Grand Cherokee and leased a new 2024 Jeep Grand Cherokee. It was on this date that I signed a lease agreement and an 262 to release ownership of my trade in to this dealership with the legal agreement that they would pay the remainder of my loan with ***************** On March 26th, 2024 after failing to receive any information about my new lease (i.e.: a letter from the new lender with information about where to send my payments, etc) I contacted the dealership. After numerous attempts to make contact with their finance manager, I was informed that they had not yet submitted my deal to the lender nor had they paid off my trade-in loan. They had also failed to send me any notification or 10 day notice indicating such. I was forced to make a payment on my previous loan for a vehicle I no longer owned in order to avoid negative impacts on my credit score. On April 26th, 2024 I was asked to return to the dealership and re-sign a lease agreement. At this time, their finance manager presented a contract with a substantially higher monthly payment than the previously signed contract. After being told that this was not the agreement, and waiting again for quite some time, the numbers he presented were within $1 of the previous lease numbers. I signed and left - frustrated by the experience and wanting to leave. On April 9th, 2024 I contacted the dealership yet again to request proof of payoff and loan approval. Their finance manager left me on hold for 45 minutes to look into it. I hung up and called back only to be told he got caught up and that he couldnt provide me with the proof of either at this time.Since re-signing the second lease contract, I have still yet to receive any lender information or 10 day notice from the dealership.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  CardinaleWay CDJR in ************** has been advertising a truck (vin: *****************) for sale for 118 days as of today (3/19/2024) on CarGurus, *******, ******* and others. On 3/2/2024, after I messaged the dealer through the CarGuru app, I received a call from salesman ***************************** who told me the truck will be in VIP parking ready for me to test drive and look over. Then called after I was on my way that someone was looking at the truck. When I arrived I was told the truck was sold and was not on the lot for me to see, but there were other trucks he wanted to show me. Still trusting that the salesperson (*****************************) was being honest I purchased a similar truck with a bit more miles and for approximately $4K more than the one advertised. Since 3/2/2024 I've continued to get emails from CarGurus and ******* that the advertised truck (vin. *****************) is still available for sale. I messaged CarGurus "chat bot" and got an email from *************************** which had the truck advertisement from CarGurus and ****** info. I replied asking for an updated picture of the truck since it was on the site for sale even though I was told it was sold 2 weeks ago when I was there at the dealer. I was able to get someone to talk to me about it (****) and when I asked to see a picture he finally admitted that the truck sold. He said it's happening with some other vehicles that they are getting a lot of calls about. I even contacted ******* and CarGurus to have the add taken down. Also, I didnt find out until later that ****** also lied to me about the origin of the truck he sold me. He stated that the truck he was selling me (vin: C6UR5FL3PG558993) was originally purchased and owned in ********** and had a higher resale value than another dealer's truck I was interested in which was originally purchased and owned in ****. As it turned out, the truck ****** sold me was also from ****, not **********. When I asked him about it the next day over the phone he said it was his only leverage to make the sale.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was lied to by the ****************** for repairs to my vehicle. The Service writer did not get approval for the excessive cost of parts/labor. I was under the impression that the final cost would be around/between $2,500 and $3,000. I had dropped my vehicle off Tuesday (02/20/2024) and was told my vehicle would be ready on that Friday. The following week, I received a call Tuesday that my vehicle was still not ready and would be one more day, and so on with all the apologies, until I picked it up Friday the 1st! Upon arrival, conveniently, the service writer was not in the office/on campus to explain how in the world the cost over doubled what I was expecting to pay. I was told by the A/R clerk and even the manager that nothing could be done as the writer needed to explain his actions and miscommunications. I have yet to receive a phone call from him and I had to pay the full cost of repairs otherwise they would have continued to hold my car ******. in addition to the several days of rental car fees. I was absolutely misquoted and misguided, financially abused, betrayed and lied to. I know that performing work and charging for it "unapproved" is illegal and its just immorally wrong to take advantage of an innocent consumer. I am also curious if I was charged for something that should have been covered by the recent recall for my vehicle as well. I will investigate that further. I request that I am refunded $3,500.00 to reflect closer to the final cost I had expected.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On January 22nd, i went in for a lease buy out. The paperwork should have been simple and done quickly. I after waiting over *********************************** the buy process. I already had submitted a credit app and had notified them i was approved by my bank and had my loan ready. In the process of the loan paperwork, i DECLINED all additional add ons, warranty and gap. I had also declined all add ons with the salesperson i spoke with one week prior. I had to use the bathroom end came back and continued the paper work. There was a mistake made on the finance managers end which he said he had to redo a few things on my paper work. We rushed through to resign everything and i was on my way. I went over the paper work the next day and saw that they had added 4 services on the due bill that totaled over $1800 along with gap that totaled over $1000. I immediately notified my bank and called the dealership to get a new contract as i did NOT agree to any of this. *** called countless times and the finance managers voicemail is full. Ive texted the salesperson who has also not been any help and Ive called the front desk and left messages for the finance manager to return my call. Its been about a week and i have got no help and no communication. I keep sending messages and calling and i get no return communication. This was supposed to be an easy transaction as i had everything set up and now im charged additional money over things i clearly declined on numerous occasions since they try to sell you on it. I just want this resolved

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