ComplaintsforCatholic Charities
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Complaint Details
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Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On behalf of my children, my wife and myself we find ourselves calling upon you to help us with some wrongdoings by the employees in charge of the family center facility. We were there for six months (mar 10 thru Sept 7) without being signed up for coordinated entry and with no housing advocate to navigate us into a home nor did we receive any help with transportation but we continued to look for housing ourselves with no transportation even though we asked for help numerous times they still denied us. They never sat down with me to discuss a proper exiting plan. On the first of our administration the intake specialist, **** stated we were to exit on September 10th. Instead they told us on the seventh of september 2023 that it was our last day and that we only had a few hours to vacate. We packed what we could and suddenly found many volunteers, ***** (whose only concern was clocking out of her shift) and ****, to drive and drop us off the nearest hotel with only the clothes on our back claiming we could come back to retrieve them at a later date via appointment. We left numerous messages trying to set an appointment but with no calls back. They wound up throwing away all of our belongings with a witness stating they saw staff member, ***** laughing as she did so.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.