2 Customer Reviews
Review from Gregory B
1 star01/16/2023
Giving them one star was a stretch. They tell me that there was a cost of 99 dollars for a diagnostic call. Not a problem I told them. The tech was supposed to be knowledgeable and friendly, well he was friendly. Granted the unit I had away ******************************************* our 20 years we had a problem. He did what was called a heat call which is creating a short to tell the heater to turn on. Doing that the induction blower did not turn on thats your problem he said you need a new blower. With that I was told that there was no way for him to order the part cause it was the weekend, I said that I could order off the internet and said I could call and have them come out and install. With that he picked up his tools and went to his truck. I expected him to return to be paid but he drove away. Confused? Yes. I got the part and installed it on the unit and it did not work. I called Moore to see if a technician could come out. I was told that I owned 99 dollars and that I had refused to pay the tech, which was an outrageous lie. I told them that I needed to know if there was anyone available and again was told that I needed to pay before they would answer the question I said I had no problem paying them but I needed to know. I was passed off to a manager and this time I said here is your payment now do you have anyone to come out to which he replies we have no one at all this weekend. The 99 dollars was their only concern, not helping, 99 dollars. I asked another HVAC person to come out and within 5 minutes a the removal of one s**** Showed me the connection for board for the blower had 2 traces fried. This being a 30 year old unit we decided to buy a new heater. When the old unit was removed the heat exchanger had a long crack which would have allowed carbon monoxide leak into the home. FYI, the Moore technician had looked into the exchanger with his camera and told me they look very good and clean. I would stay away and look for local talent!!!Review from Abhirup B
1 star04/21/2022
Paid $20k for top of the line hvac system yesterday. Installers were in a rush to get out of the house. Shut my sons door last night before I went to bed and was awakened to him screaming at 3am. His room was a literal sauna with the thermostat set at 70 degrees. Thank god he screamed or I wouldnt have known. Now Ive got an unsafe system and Im out $20k. Branding and marketing is just that. The proof is in the pudding.
Moore Home Services Response
05/02/2022
Our Sales ******** ***** has tried to contact you again but has been unsuccessful. Please call the number provided in his text message or contact our *********** at ************ and ask to speak with our *********** Manager. We want to make sure you are completely 100% happy and satisfied. At Moore Home Services, we are dedicated to providing our clients with the highest level of professional service and phenomenal support staff to ensure that every interaction exceeds our clients expectations. When given the opportunity, we always try and make things right, as we make the happiness of the customer our number one priority.
Customer Review Rating
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