Business ProfileforNeilmed Products

On 2/27/24, I e-mailed NeilMed and explained that I have been using their Sinus Rinse Kit for many years to help with my allergies. (I purchase a new kit approximately twice a year; it comes with saline packets and a sinus rinse bottle.) I stated that a few weeks prior, I had purchased a replacement kit and started using the bottle the week of 2/28/24. There was a defect with the bottle because it took a lot of effort to squeeze the saline water into my sinus area during use. (I could hear air seeping out.) Since I had already discarded the box, I was unable to make an exchange at the retail store from which I bought the kit. Consequently, I asked for a free replacement bottle and offered to return the defective one to them for QC purposes.Within a few hours, someone from NeilMed replied and advised they would be sending a replacement. They asked for some information, such as date of purchase, what store I bought it from, my address, etc. I responded with the information the following evening.I have not heard from NeilMed since the end of February despite e-mailing 2 follow-up inquiries. One was via e-mail on 3/10/24 and the other was on 3/17/24 through their Contact ** website.Anything the BBB of ************** can do to facilitate a resolution is appreciated.