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ComplaintsforOxford Financial Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hi my is *********************** I want file a complaint on Oxford financial services for poor communication. I spoke with a **************************** back in October 25th. My reason for calling was because I was going through a financial hardship, and wanted to see if I could get some help like a payment plan with a reduced amount. ******************* said sorry we can change the date or help with that. I than said can I speak to a supervisor she said a supervisor was unavailable at the time and she would have one call me back. So I waited a few and called back again to see if I could get some help, I got the same lady *******************. I then told her I dont want to speak to her and ask if she could transfer me to someone else. She never transferred me to anyone she hung up on me. So I tried to call back and I received no answer and the phone just hung up after waiting on hold for about **** minutes maybe longer. So over the next few months I tried to call the company and the same thing would happen. The reason for me calling now is because I want them to stop taking the payment out of my account. So today December 20,2022 I decided to try and call the company again and still got the same response no answer and then the phone hangs up. So I said let me try and call from a different number to see if and one answers. And sure enough ******************* answer the phone. She was very rude and disrespectful so I if there is a supervisor I could speak to and she told me no. I than said could you stop all ach payments going forward. I am filing this complaint because I think this company is a fraud and very disrespectful and unprofessional and I had to call from a different number to get my payments to stop. The loan number on this account is *********. Thank you have a great day.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.