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            Business ProfileGalt Advocacy

            Mental Health Services

            Contact Information

            1160 N Dutton Ave Ste 200

            Santa Rosa, CA 95401-4688

            Visit Website
            (707) 566-7600

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1160 N Dutton Ave Ste 200, Santa Rosa, CA 95401-4688
            BBB File Opened:
            10/30/2014
            Number of Employees:
            1
            Contact Information

            Principal

            • Mr. Forrest Galt, Company Contact

            Customer Contact

            • Mr. Forrest Galt, Company Contact
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/21/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            In 8/2021 I contracted GALT advocacy for the purposes of special education advocacy for my daughter. Before signing the contract I had a phone meeting with *****************, the owner, in which she asserted that the function of the $3k contract was for GALT to represent my family through Due Process Mediation. She spoke at length about the process and ultimately we agreed and signed the contract. **** proceeded to engage in our case ONLY so far as to write less than 5 emails on our behalf at which time they determined they were underqualified to handle our case and referred us to a lawyer to complete the process. An email from **** on 12/8/21 details that **** reduced our contract fee to $1650 "considering we based the $3k on going to mediation for you and we referred you to [lawyer]". With this reduction the advocate clarified that they would continue to represent us after completing mediation with the lawyer and that they would attend IEP meetings with us until the end of the school year. They did not. The last communication I received from them was on 12/8/21 until our lawyer and I tried to reach Galt for vital referrals for our case. I couldn't reach our advocate for 3 weeks and when I did, was told that due to policy change we couldn't call or email our advocate anymore and the only way to them was through a call center. By October 2022 we had received NO further aid or action on our case from GALT so I called and complained and was told they decided to close our case because they had completed their contract despite never actually representing us. When I spoke with *****************, she lied and said she never has agreed to go to mediation for anyone and that they don't do that, so I must be mistaken, although I have proof from her company that they did. I requested an accounting of the hours and actions on our case and a refund. **** agreed to provide a full accounting of work on our case, but she has disappeared. I was swindled and at this time I require a full refund.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Renu S

            06/13/2023

            I first became aware of Galt Advocacy last year, when ***************** made serious allegations of disability fraud against my sister-in-law(***) who is the primary caregiver for her 65-year-old severely disabled sister (cerebral palsy since birth). Neither had met or heard of ************, but soon came to learn that she was collaborating with my brother-in-law (BIL), a lawyer who has allowed funds intended for his sisters (disabled and caregiver) to pay for virtually all of his living expenses (home, office, utilities, internet, insurance, etc.)Galts allegations have been dismissed and refuted by numerous agencies including ******************************), RCOC (********************************), APS ***************** Services), and the ** (District Attorney). On Memorial Day 2023, ************ showed up uninvited at my SILs residence, along with police officers and BIL, who made the 450 mile journey. **** had never met anyone at the residence before and no one knows why she was there, creating a neighborhood spectacle on a national holiday AND her own childs wedding day! Several family members wrote reviews based on this incident. **** and BIL promptly used their positions to intimidate, threatening legal action. ************ implies that she has only helped by getting more Caregiver hours for my SIL, which begs the question: Isnt it fraud if you obtain hours for someone you believe has committed fraud?!In truth, ************ must realize that over a decade of IHSS annual reports render her allegations of fraud spurious. Now she is simply enabling ***, who has taken over his own disabled sisters primary residence, primary means of transport, and is blocking the funding of her Special Needs Trust, all of which impacts her comfort and security. In so doing, **** is not advocating for the disabled, but causing irrevocable harm. Please investigate these strange business practices. They are unprofessional, and the public deserves some answers.

            Galt Advocacy Response

            01/09/2024

            Galt Advocacy is well known and has an outstanding reputation with the ***********. Galt's staff are mandated to report any fraudulent activity involving County, State and Federal benefits. In this case the person who has provided this very bad complaint (*******************) was not a client of Galt Advocacy. However, one of her sisters was supported by Galt Advocacy to obtain much needed services with the **************** In the process of working with this family member it was discovered that other family members were committing fraud with *** and IHSS moneys. This needed to be reported to the proper authorities. Galt Advocacy first attempted to educate and encourage these particular family members to correct the actions going forward. When this did not happen, ***************** filed a complaint with the proper authorities. This caused the writer of this complaint and the other guilty family member to become angry that they had been discovered. Their fraudulent actions are under investigation at this time. On a weekend following ********************* son's wedding, **** and one of the family members associated with this disabled woman visited the above writer's family. **** and the other family member stood on the sidewalk requesting to visit the disabled woman. The request was polite. The family made a huge scene with screaming vulgar language toward **** and the other family member. **** has video confirmation of what actually took place.

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