ComplaintsforSonoma County Mortgages
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Complaint Details
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Initial Complaint
02/18/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company operates under a different name. New American Funding. Customers with issues are unable to file a complaint because they do not use the name register with the BBB but the use the address. The company name they do use does not have the location listed with this location which means consumers cannot file a complaint on the New American Funding page either. This is misleading which is their practice and deceptive. In addition, I have been working with them to try and close on a lone and they have delayed for weeks. They have not provided me with an updated disclosure statement in a timely manner. They saying their computer is broken. My loan contract expires in two days and they still have not given anything showing a breakdown of the loan but they want me to say where my money is coming from. They keep asking for things but have not delivered anything. Note, I have paid for everything on this contract; the inspection, survey and title, appraisal all out of pocket. They have given nothing and I'm out hundreds of dollars I can't get back.
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Contact Information
2455 Bennett Valley Rd. Suite B117
Santa Rosa, CA 95404
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.