ComplaintsforManly GMC Buick Hyundai Mitsubishi
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hyundai advertised a lease offering on their Ioniq 5 and Ioniq 6 EVs that was valid through 4/1/24. On March 27, 2024, I called Manly Hyundai of ************** at ************ and spoke to ****** about the offering. He confirmed that it was real and I made an appointment with him for a test drive on Saturday, March 30, 2024. I went to the dealership at the agreed-upon time, bringing my teenage daughter with me. ****** was not available when I arrived, but another salesman, ******, arranged for me to test drive each of the cars at the trim level that was applicable to the lease offering. Eventually, ****** was available, and we began to discuss things like colors and I told him I needed to see the numbers to know which car I wanted. After nearly 2 hours, I had to take my exhausted daughter home, but I returned promptly with my boyfriend and his son and a print-out of the advertisement with the lease offers. ****** showed us 3 different colors of the Ioniq 5, so that I could choose, but I had to push him repeatedly to show me colors of the Ioniq 6. I then asked again to see the numbers and he went to talk to his manager. The numbers he came back with were not what was advertised and when I told him this, he went to the manager again. He came back with different numbers, but for only one of the models, and in the wrong trim. Back to the mgr again. Again the numbers came back, but they did not match with the advertised offer. Back to the mgr again. (Each trip to the mgr took at least 20 minutes). After nearly 3 hours (a total of 5 hours on the day), a 3rd salesman, *****, came to talk to us. He pointed to the ads I'd printed and said, "These deals don't exist. These come from Hyundai, but there is no way we can do this and they won't take the ads down." He added that ****** is new and "didn't know." He made a different offer that still didn't match the ads. Exhausted & angry, we left. I tried to call Hyundai (no answer) & to send a message (failed), to no avail.Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Manly Hyundai Service has had my car under warranty for 4 months for a warranty repair. I have been trying to get an update for weeks but they do not respond to any contacts I have made.Business response
12/29/2023
The customer was advised that the engine replacement would take approximately six months, it has only been here for two. It is 20th in line for replacement. We are on-track.Customer response
12/29/2023
Complaint: 21027596
I am rejecting this response because:the response is inaccurate. Manly has had the car since Aug 2 2023 = 5 months not 2. had a delivery date of Dec 2 2023 - not 6 months.
I called, texted and emailed over 10 times to have an update with no response. Since then had a communication with the service manager promising a date of Jan 8 to 15.
Please check your fact before answering. I have attached the RA.
Sincerely,
***************************Business response
01/03/2024
The owner is not telling the truth. The legal document speaks to the facts. This is feckless as the vehicle has been completed.Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I leased a 2015 Hyundai ****** from Manly Hyundai in December 2014 and then bought the vehicle at the end of the 3 year lease. In October of 2022. I brought it in for the ****** mile service and asked why my car has been using so much oil since the day I bought it. They explained that there is a process for determining if your engine needs to be replaced. I followed their direction. As it turns out, Manly Hyundai and Hyundai Motors America (HMA) has been selling vehicles for more than 10 years with defective engines. I own one of these vehicles. I brought my vehicle in to their service department in January after running the **** mile oil usage test they asked me to perform. My vehicle failed the test. HMA and Manly Hyundai refused to fix my vehicle claiming I had not properly maintained my vehicle. They had my car for a week and took it apart partially to take pictures for HMA. 4 days after they gave it back the engine seized. I am certain they made some mistake with my car the week they had it or the defective engine finally met its fate. Manly Hyundai and HMA should demonstrate some honesty and integrity and replace my engine at no cost to me.Business response
03/09/2023
**************** brought in his vehicle 01/09/2023 for the concern of the engine consuming excessive oil. We began an oil consumption test (attached RO ******) at no cost to him, approved by Hyundai.
Before the consumption test could be completed, the engine started to stall and then shut down/seized. A request for engine replacement was sent to Hyundai as per protocol and was denied on the
basis of maintenance neglect (attached response from Hyundai). **************** failed to properly maintain his vehicle and therefor was denied assistance.
Please let me know if you have additional questions.Regards,
*********************
Service Manager
Manly Hyundai/Genesis
**************************************
************ d
************ m
************ f
2755 *********.
********** **, 95407Customer response
03/10/2023
Complaint: 19395505
I am rejecting this response because: They have completely lied about what actually occurred.This business lacks honesty and integrity and needs to be held accountable.
Sincerely,
***************************Business response
03/10/2023
******************** claim is baseless and he has nothing to support his claim. At the end of the day, American Hyundai solely has decided not to provide assistance based on a lack
of preventative maintenance.
Customer response
03/10/2023
Complaint: 19395505
I am rejecting this response because: It is a stone cold lie!! Manly Hyundai did almost all of the maintenace on my car for the 8 years it was running. At the ****** mile **** in October of 2022 there were no recommendations for any repair work. same at the ****** mile **** and the ****** mile ****, alll work by Manly Hyundai. I brought it in on January 9 for the testing. They did not do the testing. They had my car for a week. Took it apart and gave it back to me on Januiary 13. The engine failed on January 18.********************* is a ***** cold liar and Manly Hyundai is completely lacking in honest and integrity!!!
Sincerely,
***************************Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I will also say I feel badly for the dealership that their 2.0 Engine issue, has caused them to have so many repairs. They told me they had sixty of them.However, ... We received plain unethical treatment! We have a car with a 2.0 engine issues, and finally have a new engine from another dealer. We took our car here from August 2021 to May 2022. The followed the wrong process for repair, and they told me TWICE the reason they did this was to save money. I have it in writing and a recording line from Hyundai customer care. This was a SAFETY issue, and their justification was the Hyundai did not pay them to repair. I have the following issues with the service management teamThey were following the wrong procedure for requiring a ****-mile oil consumption test, checking the oil every ***** miles. I had to do this TWICE for six thousand miles **** I told the Service manager, he was following the wrong process I was told in an email There has been several updates to part numbers of procedures, ordering, etc. we try to maintain the safest route instead of carrying an extremely high debt on the books. Some of the engine jobs are almost $20000. (Direct quote from Service Mnager"It was inferred they were making us follow a longer process causing to drive extra miles in an un-safe vehicle, so they dealership would not take on debt.The Kona had two severely damaged cylinders that could have resulted in great bodily injury or death to our college student that drove it. Manly would have been both civilly and criminally libel for any damage.The service manager was unapologetic. The excess mileage I had to drive (four thousand) miles put extra wear on the car, and cost $800 in case, and undue amount of worry.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.