Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July of 2022 empire flooring installed vinyl flooring in my kitchen and living room. We paid for a 5 year warranty on accidental insurance. I called numerous times to get my flooring repaired. I have been calling since July. And still no resolution. They have refused to send anyone out to access the repairs. They have not returned my phone calls. The kitchen *********** to be repaired or replaced. It's lifting, buckling, pieces are breaking off.Business response
11/03/2023
November 3, 2023 SECOND RESPONSE to Complaint ID: ********
Hello,
This complaint is in error.
This complaint is from ********.
We are a small firm in **********, **********.
The consumer had Vinyl installed. We do not install Vinyl, we are a Hardwood Floor company.
We believe the consumer may be a customer of ********************** Today a nationwide company.
The consumer should check their contract for proper contact information.
This is our 2nd response to this issue. Please correct and remove this derrogatory complaint from our company
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1735 Piner Rd
Santa Rosa, CA 95403-1909
Business hours
Today,10:00 AM - 4:00 PM
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | 10:00 AM - 4:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.