ComplaintsforAction Cylinder Heads
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went this business once before and had Richard at Action Cylinder rebuild my ****** Tacoma heads, was satisfied with the work. I went back in November of 2021 with a **** ****** Samurai JA 1.3L and asked him if he could rebuild the complete motor TURN KEY... With everything working. He said bring it in and he'll take a look at it. I brought it to him, he called me back and said he could do the work and give it back turn key condition for $2,700 and 2 weeks to complete the process I agreed, he started the work and called me a couple days later and said he needs to rebuild the carburetor, I replied that he quoted me turn key with EVERYTHING WORKING... he reluctantly agreed to fix it, but they don't work on carburetors but had a shop(Dyno shop m, ******)that owed him a favor, I said as long as it was done correctly. I paid for the work in full $2,740.60. It took 4 weeks to get the vehicle back (2 weeks over quoted time)had issues right away, I called him and he said to bring in. I did, he adjusted a couple things and said bring it back at 500 miles for service, I did. Got it back and still had issues right away. I looked online for another rebuild shop and found ********** in ********* who specializes on Samurai's, brought it to them, told me it had 150psi compression on all 4 cylinders should have 200psi. And that the wrong rods or pistons were installed plus over charged by $1,000. I called him, he refused to listen to me and hung up. I sent text messages, they went unanswered. I am having ********** rebuild the motor again in 1 week, and paying for the new work out of pocket. At this point I will be out $4,340 for the rebuilding of the motor. I am looking to get only $1,600 refunded to me for what the original cost to have it done correctly should have been.Thank you,*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.