ComplaintsforSymmetric Energy
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 16, 2021 I agreed to purchase solar panels and batteries for my home. The total bill was supposed to be $53,385 for the panels, batteries, and equipment and $12,160.00 for installation costs. The solar panels and equipment were installed in a timely manner, however they keep on stalling stating more equipment needed to be ordered, they would come out and replace the equipment and then come back stating more was needed then not call a with follow-up. Then they would say the county needed to come out to approve it which happened probably a couple times. We've tried talking to them, tried taking to a manager.... nothing is accomplished. I am a 78 year old women and can't handle this pressure. I am now asking as I have in the past to remove the panels/equipment and refund my money that I have already spent (approximately $55,508.74). I even went to an attorney and he sent letters on my behalf and also sent letters to the contractors board. Symmetric reached out to me and gave more excuses, one being my generac needing to be permitted. I gave them $1,800 to get the proper permit on 10/5/2021 and they never got the permit.I don't know what else to do and really need your help. Can you please help me? I have put my home phone number on this request, but you can also reach my daughter, ************************* at ************** - email: ************************** I appreciate your assistance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.