Business ProfileforJavatinis Espresso

FALSE ADVERTISING. Owner, ***, would not honor my Birthday Reward, as stated in his business when signing up for rewards. He lied and said that, "I don't even know if we have birthday rewards" and I said, "Of course, you do, it says here at ********** even ********, the supervisor, confirmed that it is a free drink for Birthday. I did not believe him as he is the owner and knows very well about the ** code and the offers in the ********** cafe. *** kept gaslighting and then said, if you buy an espresso then you will get a free drink but that is not a reward. Last year it was a free drink but I could not get to the area. Before his final offer of BOGO, he accused me of not putting in my birthdate, which is not true as I received texts last year. I thought his employees just did not know how to critically think as I offered to show ******** my driver's license and the other text offers and he told me that he will email the owner but that it won't get resolved today and that he can not just give out free drinks. Well, the stupidity and the lack of customer service starts at the top as *** refused to honor my Birthday reward unless I bought something. I told *** that I had called the store a few times the last week because I noticed that my Birthday reward did not come in like it was supposed to. The other employees told me on the phone and in person that "it will probably drop on April 10, the exact date. When ***, the owner, refused to honor my Birthday reward on my Birthday, April 10, I called ****************************** to complain and they will hold a private meeting next month to discuss many things. The Secretary told me that they won't be able to share anything about it but that they will discuss Javatinis. She strongly suggested that I contact BBB as well.