ComplaintsforFinancial Partners Credit Union

• Initial Complaint

  01/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  12/13/23-12/18/23 My banking account was blocked, and I was involved with an issue not pertaining to my person or accounts. I was CC: on an email not associated with me. I was also reported to the **************** and was put under investigation. I called the bank and spoked to *******************************, I asked her why are you doing a background check on me? And ALL of my relatives (********************* and ***********************, *****************************) Why am I involved with this situation and transactions? I never- once called to request for loan information on ********* Account or personal information. I am a victim by FPCU and by ****/**** and ******** they blocked my account for no good reason. I had to spend time and waste my time calling to fix and issue that I was not made aware. ****/**** and ******** retaliated and caused me harm by adding me to this unfortunate situation and blocked my account. I learned that my account was blocked because I was not able to make my payments via the internet. I called FPCU and learned that I was under investigation for unknown reasons. I could not access my account to make my payments. I did not receive a call or heads up by any of the staff members or institution advising of potential fraud. I feel violated and discriminated by ****/****, ****** and ******** and FPCU financial institution and retaliated by all parties mentioned. We hope that this mistake doesn't cause me any additional financial penalties nor bad credit/late credit reporting's to my personal credit. ******************************* also CC: an unknown email address to the chain email she sent (see attached). I have not heard from no one at the branch with an apology. This branch and bank are very unprofessional and need more training. I demand for an apology in writing. I never once spoke to ****/**** or ********.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  12/13/23 -12/18/23 ***********************, made fouls accusations and reported me to the fraud department.My Brother's and husband bank with FPCU and due to the headaches that *********************** caused. He caused their bank accounts to get restricted, making them to spend hours on the phone to clear up the mess that **** created. My husband's online account is currently blocked and restricted due to this unfortunate situation. ****** from the **************** stated that I was under investigation and shared our personal information with an unknown email. I have made several attempts to speak with someone at FPCU and no one has returned my calls. I feel that my Brother was discriminated because my Brother refused to work with *********************** and denied for the ***** that he was seeking. Please see the attached emails. *********************** accused my family and I of fraud because *********************** thinks, and acts like a criminal.

• Initial Complaint

  06/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My financial partners credit union account # ********** was used as my primary checking account. I had several withdrawals from a cash app SQC*JARREN a total of $2200.00 over a fews days in April 20** from $300 to $600 withdrawals. I have never used this cash app nor have ever had withdrawals over $100 and the bank did not freeze, cancel or notify me of such transactions. I contacted the bank immediately to inform them of the fraudulent withdrawals over the phone and in person at the Whittier and ****** location, I was negative in my bank and continued to accrue interest/late fee in which i closed my account. I filed a police report per the banks instructions police report #**-30859 Officer *********************** The bank sent an notice stating I furnished my bank information to another person and would not authorize reimbursement, I asked the bank to provide information from the investigation and cash app and they stated they did not investigate because of the third party "Cash app"I asked them to investigate as I have the legal right and they denied any type of resolution. I did call cash app to report fraudulent activity as well. During this time I was not working due to complex knee surgery/ work injury. The bank was also notified and could see I was no longer receiving direct deposit from employment. Please see supporting documents below

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩