ComplaintsforPharmaciopy
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 8/27/2023 purchased an Avologi Eneo Totale red light therapy device. Salesperson requested that I open the device package so the receptionist could register the product. The device was out of my sight and the salesperson attempted to distract me during the registration process. I was not allowed to check the serial number prior to salesperson walking away with the device. A notification in the retail establishment says opened product cannot be returned, however, this isnt mentioned, rather you are required to open the packaging during your visit. Also, since the device was out of my sight it might have been exchanged for an inferior product.Device should not leave the consumers possession at any time. Consumer should self register the device to assure that purchased device is the device that they bring home. Salesperson should not attempt to distract the consumer during process of registration. The current process is attempting to circumvent consumer rights and ********** purchase safeguards. These practices need to be adjusted to protect the consumer. Verbal explanations to the consumer should be given, along with signed agreements, that once packaging is opened it cant be returned. Timeshare tactics are employed at this business.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.