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ComplaintsforEarth Runners
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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a pair of earth Runner sandals for $100. The sandals were supposed to be well-made and stand the test of time. After about six months, one of the straps on the sandals broke. I reached out to the company and they told me that my souls were too worn and that Id have to buy a new pair of shoes and they would only refund me for the price of the straps, which wouldnt last long if I just brought the straps. It seems like planned obsolescence as the product is inferior and doesnt stand the test of time. I would like a full refund as well as a clearer policy to their warranty on their website as it is misleading.Initial Complaint
03/22/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Earth Runners are purposely overcharging in shipping costs without justification. According to Earth Runners, they pull from **** to calculate shipping, yet speaking to ****, they were only charged $15.70 to send my package. Earth Runners charged me $24.05, with the promise of 1 business day delivery. My package was delivered as normal Priority mail instead of priority mail express. I believe that Earth Runners are charging more for shipping and pocketing the difference, and shipping packages at a lesser speed than promised.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.