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Complaint Details
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Initial Complaint
02/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The nature of the dispute is that this company is failing to follow through on what they need to do to get my system operational. Twice now I have called PG&E and they are waiting on Vital to send them the paperwork and twice they have sent incorrect or incomplete paperwork. They refuse to answer my call/email.I have been waiting for PTO since the installation on 11/5/2022 Additionally the battery system that they installed has had the reps from the company that owns it out here several times and I still get faults with the whole system (Restarts, Loss of power). When they did the loss of power test for the fire department the system failed to fail over until several tries.Customer response
03/28/2023
Yes they had reached out, no resolution. CEO is very disrespectful, rude and blames me for everything.
Thanks
**********;Business response
04/12/2023
I am writing in response to complaint ID: ********
While there were admittedly some mistakes made on our team getting the appropriate paperwork to PG&E (incorrect documents uploaded in error), we also faced delays on PG&E's side that we could do nothing about. We were very communicative with ******************, including him in all of our communications with PG&E, per his request, including emails directly from our CEO and onsite visits from multiple members of our team attempting to satisfy his needs. However, due to the fact we uploaded incorrect documents, we have offered to compensate ****************** by paying his electric bill from January of this year until PTO (Permission to Operate) has been obtained from PG&E.
Since ****************** filed this complaint in February I believe we have come to an agreement with him, and resolved his concerns.
Best,
***************************
Office Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.