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ComplaintsforDan's Optical
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently got an eye exam to get contacts. I called to get my contact prescription refilled and I was told over the phone that they only sold 12 months supply or 6 months supply for contact lenses. So I asked for the 6 month supply and paid $85 over the phone with my debit card. I waited 3 weeks and called saying they didn't come in the mail and they apologize and said they dropped the ball and forgot to ship them. A week later I received one box of six contact lenses. I called them and asked why I only got a 3 month supply and they said that I got a 6-month supply for one eye and that if I wanted it for two eyes I needed to buy another box. They told me it is what it is I can buy another box for 6 months. But over the phone I was not offered a 3 months supply and I was quoted $85 now I'm being told I need to buy more to get what I was quoted for. I also discovered online I can buy the same type of contacts for less so I just want to return these contacts. And shop somewhere else.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.