ComplaintsforBeverly Oaks Animal Hospital
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** was taken into ******* **** animal hospital on July 11th at around 3pm to start surgery for pyometra. The vet claimed surgery went well but recommended we leave her in the hospital overnight. We agreed, then received a call at 12am on July 12th saying **** was going into cardiac arrest and they were doing everything they could. They called again at 1am to say she didn't make it. We had an outstanding balance of $760 and we had neglected to pay it. I received a call from*********** today August 24th asking when or if the balance would be paid. I ensured that I was meaning to pay it and he told me it was uncool of me to not pay after they did so much to help me. I didn't feel he was being cordial with me so I hung up. Immediately after I received texts claiming me and my "irresponsible drug use" caused my dogs demise. ***** then harassed me with 10 consecutive text messages claiming that I'm a drug addict, a horrible pet owner, and the killer of my own dog.Business response
08/17/2022
Business Response /* (1000, 5, 2021/09/16) */ *************************** rents space in a surgical suite at Beverly Oaks Animal Hospital, these owners have a grievance with **************, not Beverly Oaks Animal Hospital-as we are 2 completely separate entities. Beverly Oaks was responsible for rendering emergency care to ****, however we had no part in any of the communication via text messages or phone calls after ****** death. ***** ******** paid Beverly Oaks Animal Hospital for the bill that was owed for ****** emergency care. We understand that they are grieving the loss of their pet and offer our condolences.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.