Business ProfileforMr. West Repairs

This is a timeline from the last 4+ months in my attempts to deal with ************ Appliance Repair. 7/25-7/26 tried to schedule appointments for multiple units via text to *********7/27 **** responds, we set appointment for 8/3 8/3 "missed appointment" **** said he called me multiple times but I had zero missed calls on my cell or business line from **** or the intercom number to try to gain access. None if the tenants whose units were to be worked on that day receive **** calls from **** or the intercom that day to request access.8/5, 8/8, 8/28, 9/2, 9/12, 9/13 are the dates in which I sent texts to **** trying to reschedule 8/3 appointment. I recieved no response.8/8, 8/10, 8/15, 8/24, 8/28, 8/30, 9/13 are the dates in which sent emails to all email address I had for this company. I received no response. 9/13 **** finally responds via email informing me to call the office to schedule an appointment.9/14-10/2 I made multiple phone calls and submited multiple messages via the 'contact' part of the company's website to get an appointment scheduled. I received no response.10/2 I finally received a response to one of the website messages saying that we need to put a credit card on file in order to schedule any appointments. We did not have to do this initially so I asked if this was a new policy to which they said no it was not. 11/4-11/9 Multiple calls were made by our office to have a credit card added the our account so we could finally have you come correct your previous work. We received no responses. 11/10,11/15, 11/18 are dates I sent follow up emails to request an update on how we can proceed. I received no response.12/1 I sent an email requesting direction on what we can do to actually get someone out to building to fix the work that was done over 4 months ago. I received no response.From 8/3 thru 12/27, we have received two responses from their office to our *****+ attempts to get in contact with you and get something scheduled. I would like to request that theur company do the right thing an honor their guaranteed work and fix the issues that needed to be corrected because all appluances previouse fixed by *********** went back to having the same issue less then 10 days after they came out to repair them initially.