ComplaintsforMr. West Repairs

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This is a timeline from the last 4+ months in my attempts to deal with ************ Appliance Repair. 7/25-7/26 tried to schedule appointments for multiple units via text to *********7/27 **** responds, we set appointment for 8/3 8/3 "missed appointment" **** said he called me multiple times but I had zero missed calls on my cell or business line from **** or the intercom number to try to gain access. None if the tenants whose units were to be worked on that day receive **** calls from **** or the intercom that day to request access.8/5, 8/8, 8/28, 9/2, 9/12, 9/13 are the dates in which I sent texts to **** trying to reschedule 8/3 appointment. I recieved no response.8/8, 8/10, 8/15, 8/24, 8/28, 8/30, 9/13 are the dates in which sent emails to all email address I had for this company. I received no response. 9/13 **** finally responds via email informing me to call the office to schedule an appointment.9/14-10/2 I made multiple phone calls and submited multiple messages via the 'contact' part of the company's website to get an appointment scheduled. I received no response.10/2 I finally received a response to one of the website messages saying that we need to put a credit card on file in order to schedule any appointments. We did not have to do this initially so I asked if this was a new policy to which they said no it was not. 11/4-11/9 Multiple calls were made by our office to have a credit card added the our account so we could finally have you come correct your previous work. We received no responses. 11/10,11/15, 11/18 are dates I sent follow up emails to request an update on how we can proceed. I received no response.12/1 I sent an email requesting direction on what we can do to actually get someone out to building to fix the work that was done over 4 months ago. I received no response.From 8/3 thru 12/27, we have received two responses from their office to our *****+ attempts to get in contact with you and get something scheduled. I would like to request that theur company do the right thing an honor their guaranteed work and fix the issues that needed to be corrected because all appluances previouse fixed by *********** went back to having the same issue less then 10 days after they came out to repair them initially.

  Customer response

  01/27/2023

  To date (Friday, January 27) there have been zero attempts on ************ behalf to contact me or resolve e this issue whatsoever

  Business response

  01/31/2023

  ******************************* is the building contact (manager) for JMF DEVELOPMENT LLC. Last repair done for JMF DEVELOPMENT LLC was **** 27,2022.
  On **** 30,2022. We sent an email to ****** *** (Office Assistant at JFM DEVELOPMENT LLC) regarding payment for repairs done on **** 27,2022. Only by July 5,2022 did we receive a email from ********************************* (************************** JMF DEVELEPMENT LLC) stating there was a misunderstanding and that ****** would reach out to pay the past due balance. A couple days after that ****** reached out, paid the invoice and requested we remove the Credit card JMF DEVELOPMENT LLC had on file with us.
  Some time in October 2022, ********* emailed regarding scheduling an appointment. she was informed that We require a Credit Card on file before scheduling. She was not happy about that.
  After multiple attempts by ********* to schedule an appointment without providing a credit. I reached out to ****** to see if they wanted to proceed with *********'s request, I received no reply.
  

  Customer response

  02/07/2023

   
  Complaint: 19316439
  
  I am rejecting this response because:

  On November 15th there was an email exchange between ************ and ****** from our office. ************ informed ****** when to call him because he kept missing her calls. She then called him at the directed time and he has not returned that call or most of my personal previous attempts to contact him since August/September 2022. We will ***** put a credit card on file if he would return a phone call, andlswer a text or email.

  In addition, the work that I am trying to get ************ to complete is that of which would have been covered under his own 30 day work guarantee so I don't even see the need to have a credit card on file unless we wanted new work done by him, which we do not and will not request going forward. What we want done is the work he had done previously and had within 30 days of his work being done, still had the same issue that needs to be corrected yet again. We want him to fix his work as his company's guarantee promises it would, anything less is unacceptable. 
  
  Sincerely,
  
  *******************************

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