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Business Profile

Bill Paying Services

Papaya

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bill Paying Services.

Complaints

Customer Complaints Summary

  • 133 total complaints in the last 3 years.
  • 61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did NOT approve withdrawal and do *** want any services from this company. Reporting fraud

    Business Response

    Date: 04/10/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    To provide further details, one of our agents has reached out to you directly via email. Due to the sensitive nature of the information required for this matter, we kindly ask that you review your inbox and respond at your earliest convenience so we can assist you further.

    We sincerely regret any confusion or frustration this may have caused. If you have any additional questions or need further support, please dont hesitate to contact our team at *********************** or **************. Were happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never intended to sign up for this service and I don't know how or why they are billing me $36 per month. The bills started coming out of my account four months ago. I have sent them two requests to cancel and provide a refund, but all I get from them are email with statements telling me when my next payment is due. I need this service to be canceled and I need them to refund the money they have taken out of my checking account.

    Business Response

    Date: 04/10/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Weve reviewed your account, and our records show that your subscription has been canceled and three charges of $36 totaling $108 were refunded successfully and processed on April 8, 2025. Refunds typically take 2-3 business days to reflect, depending on your banks processing time.

    We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At no time did I authorize 36 subscription when paying a medical bill. Appeared on my back account weeks later.

    Business Response

    Date: 04/09/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Weve reviewed your account, and our records show that you have an active subscription and a charge of $36.00 and I see that the subscription started last March ******. We have cancelled your Privacy Protection Plan subscription as of today, April 9, 2025. Additionally, we have issued a refund of $36. Refunds typically take 2-3 business days to reflect, depending on your banks processing time.

    We sincerely regret any frustrations this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at ************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:03/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NOV 25, 2024 ***** DEC ******* ***** JAN ******* ***** FEB 25, 2025 ***** MARCH 25, 2025 ***** NEVER AUTHORIZED PAYMENT, CONTRACT, DONT EVEN KNOW HOW THEY RECIEVED MY INFORMATION EVERYTIME YOU CALL YOUR LEFT ON OHOLD WITH THE CALL BEING DROPPED THIS IS A FRAUD

    Business Response

    Date: 03/28/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Weve reviewed your account, and our records show that your subscription was canceled on March 25, 2025, and five charges of $36.00 totaling $180, was refunded successfully and processed on the same day. Refunds typically take 2-3 business days to reflect, depending on your banks processing time. If you havent seen the refund yet, we recommend checking with your bank for any pending transactions.We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently contacted by my credit card company of a potential fraud charge on my credit card of $36 continued to decline the payment and my virtual card number was changed. The company continued to charge my account , and after reviewing the name of the company online (PAPAYA SERVICES) I see that they continue to do this to people. *** never authorized any payments for Internet security services. This company is a complete **** and fraudulent charges were made to my credit card.

    Business Response

    Date: 03/28/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Weve reviewed your account, and our records show that your subscription was canceled on March 24, 2025, and the $36.00 charge was refunded successfully and processed on the same day. Refunds typically take 2-3 business days to reflect, depending on your banks processing time. If you havent seen the refund yet, we recommend checking with your bank for any pending transactions.

    We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:03/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a medical bill and was charged and the company started to bill me $36 a month. They claim this is a separate service to protect my information online. I cant find proof of my medical bill that I paidbut Im very cautious regularly with my credit card info. I only paid bills and use known verified services such as ******, **** and such. Ive never paid a bill and later found a monthly charge simply because I paid a bill. I will say they refunded me after calling and complaining. But its fraud and should be completely illegal to bill people a monthly fee because you pay a Medical bill. Stay away from using this service.

    Business Response

    Date: 03/28/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Weve reviewed your account, and our records show that your subscription was canceled on March 21, 2025, and six charges of $36.00 totaling $216, was refunded successfully and processed on the same day. Refunds typically take 2-3 business days to reflect, depending on your banks processing time. If you havent seen the refund yet, we recommend checking with your bank for any pending transactions.

    We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not approve this company (papaya privacy) to access my bank account and withdraw monthly charges. After reading other complaints about this company, I believe it was a rather fraudulent move that could have occurred while I was paying medical bills online. My husband and I have both been dealing with serious medical issues and I just now realized that there were unauthorized withdrawals from my checking account. They started in October with a $117 charge, then continued in November 2024, December, January, February and March, for a total of $297. I am embarrassed that I did not catch this earlier, and I am furious that anyone would do this.

    Business Response

    Date: 03/10/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    We have cancelled your Privacy Protection Plan subscription as of today, March 10, 2025. Additionally, we have issued refunds for five charges of $36 each, totaling $180. These refunds will be processed as separate transactions and should appear in your bank account within 2-3 business days. You should no longer see any charges or payment attempts related to this subscription.

    Regarding your October medical bill payment, we can confirm that it was promptly processed. To provide further details, one of our agents has reached out to you directly via email. Due to the sensitive nature of the information required for this matter, we kindly ask that you review your inbox and respond at your earliest convenience so we can assist you further.

    We sincerely regret any confusion or frustration this may have caused. If you have any additional questions or need further support, please dont hesitate to contact our team at *********************** or **************. Were happy to help.

    Sincerely,
    Papaya Pay

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a medical bill through Papaya a while ago. I am now being charged repeatedly for a Papaya privacy subscription that I never signed up for. My bank has declined each charge (thankfully) but each time my cc number is changed. Incredibly frustrating and time consuming to deal with. Deceptive practices by this company.

    Business Response

    Date: 03/10/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Our records show that your subscription was canceled as of March 7, 2025. You should no longer see any charges or payment attempts on your bank account.

    We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid an online bill and was somehow enrolled in an auto pay subscription for Papaya Privacy. I did not authorize this. My bank notified me of an automatic payment deduction fraud alert, this occured two months in a row. Somehow this company can sign people up to their privacy screening service without their knowledge through their auto bill pay service.

    Business Response

    Date: 03/07/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. We apologize for the confusion regarding the enrollment process. Rest assured that we are continuously working to enhance transparency on our offered services.

    Our records indicate that your subscription has been canceled as of March ******, and a refund of $36 has also been processed. While the refund has been issued on our end, please note that banks typically take 23 business days to complete processing, so you should see the funds reflected in your account shortly.

    We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Papaya Privacy Subscription I did not sign up for this, nor authorize this, nor did I even look at there website etc they stole my information to steal money.

    Business Response

    Date: 03/04/2025

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify this matter.

    Our Privacy Protection Plan is an optional service that provides additional security features, such as identity monitoring and fraud protection, when making online transactions. This service is presented as an add-on after completing a bill payment and requires user confirmation before activation. However, we recognize that the enrollment process may not have been as clear as it should be, and we are continuously working to enhance transparency in how this is presented.

    Our records indicate that your subscription has been canceled as of today, and a refund of $36 has also been processed. While the refund has been issued on our end, please note that banks typically take 23 business days to complete processing, so you should see the funds reflected in your account shortly.

    We sincerely regret any confusion or frustration this may have caused. If you have any further questions or need additional assistance, please feel free to contact our support team at *********************** or **************. We are happy to help.

    Sincerely,
    Papaya Pay

Papaya is NOT a BBB Accredited Business.

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