Business ProfileforSamaria Leah

Discounts are not being applied during checkout even when orders are placed on Black Friday, resulting in failure to receive the promised discount. Attempts to contact customer service via email have been met with non-responsiveness. After resorting to reaching out through social media channels, only then was I directed to email, where a response was finally received. Furthermore, orders are experiencing significant delays, surpassing the guaranteed 4-week delivery timeframe by over two months. Caution is advised before making purchases from this business. Compounding the issue is the apparent lack of resolution despite widespread customer dissatisfaction, with many individuals reporting spending over $300 on items such as sweatsuits or jeans, only to never receive them. For example, I placed an order in January and as we approach March, there has been no communication or update regarding its status. This pattern of prolonged delays appears to be consistent, as evidenced by similar complaints from other consumers on the brand's social media platforms. Adding to the frustration is the owner's continued activity on social media without issuing any apologies or explanations. Consequently, I have decided to discontinue support for this brand due to its consistently disappointing service.