![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAllianz Group, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would like to submit a complaint about Allianz travel insurance provider. I traveled to Europe back in march and I had emergency dental treatment and also my luggages were delayed. I filed a claim with Allianz for luggage delay of $448 and emergency dental treatment of $436. I submitted all documentation. Allianz sent me $223.02 for luggage delay saying that I used the wrong conversion rate to calculate my claimed amount (I claimed ******* HUF, exchange rate was $1=341 HUF that is equal to $448) and they closed my case. I sent them about 4-5 emails regarding the claim and they never get back to me. I also called multiple times and all representatives were saying that i will get an email in 3 business days. That never happened. I have proof of sending emails to Allianz. For the dental expenses i also provided documentation multiple times and they never got back to me, i also called regarding that too and nothing. claim numbers are the following: 0008936820-001 0008936820-002 I would like to ask BBB to step in and help me solve the issue and have Allianz pay me the money I deserve buy purchasing their insurance coverage. Thank you I prefer communication in email **************** Best Regards, ************************ ****************Initial Complaint
08/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have had 2 experiences with this company. This company provides travel insurance and in two cases where we have additional costs due to travel issues they have not responded.1. Was last June when my daughter was stuck in ****** and she had to book a hotel room. She and I both contacted Allianz. We received no response and have yet to receive any compensation. There was no way to get through on the phone, it kept directing the customer to fill out the from. There is never any response to the form. I can look up her. contract number ir required. I let this go as I thought it was a one off. 2. The second situate was 2 week ago. My mother had to cancel a flight due to family health reason. As she is elderly I was helping her deal with the booking. Her contract number is AMR **********. Again I had the same experience. No way to get through on the phone, and when complaint froms are filled out the company does not bother to respond. I am complaining this time as it has has happened twice.Initial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
To Whom It May ******** I signed up for myself and family for travelers insurance through Allianz. I have tried over the past 2 years, submitting and resubmitting claim receipts with no response from the company. I have called the company approx. a dozen times with no return call and no path to resolution/getting reimbursed. Any help would greatly be appreciated. Thanks!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.