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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 29th I met with a designer to discuss installing privacy ****** and a fountain in my back yard. The designer went over what his suggestions would be and had me place a deposit through a 3rd party loan vendor, GreenSky, in the amount of $10,000 in order to secure my place on their schedule for February. I was told the full proposal and costs would be forthcoming. I followed up three times for the proposal which was provided by email on January 23rd in the form of an invoice. The invoice covered more than the discussed plan, the incorrect plants, and had no place for me to approve or agree. I requested an updated version with the cost of my HOA approved plant and photos of the hedge plants they had to verify size and decide between two HOA approved options. I did not receive them. Given the lapse in communication and time, I requested the loan amount be refunded in full to finalize and go over the costs. Currently, the designer is refusing to take me off of the schedule and refund the deposit to the third party agency and has since ceased responding to my messages. I have discovered the third party lender has prior lawsuits for lending without approval and a pending lawsuit for predatory lending practices and hidden fees. I am seeking a refund of the deposit to the lending party, GreenSky.
Business response
04/09/2024
We refunded ****************** ****** dollars. The sales person responsible for the sale didn't input the refund.
As soon as I became aware of the situation and reviewed the documentation we authorized ******** to refund her deposit.
This was completed over a month ago.
Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Came in asking for a pet-friendly plant. I explained I have a senior dog who has health issues, and on a rare occasion he will eat a plant. I was sold a snake plant. I double checked several times in person that it was dog friendly. I was assured multiple times that yes, it was.Looked it up when I got home, and found out it is, in fact, toxic to dogs. This is listed on many sites, and it is also listed on their own website as "not pet friendly." They agreed to return the plant and he would process my refund the next day. I went in to give back the plant, immediately. The person working said I had to come back the following day, in person, to process the refund. They needed my physical card, their system was new, and she didn't have the access to issue a refund on a Sunday. I had plans after work the next day, but I cancelled them to handle this - since it had to be in person, this was the only day I could make it work. I arrived and she said that someone handled it on the computer that day, and they must have forgotten to call me. A week goes by and no refund. Sunday I call and am told I'll get a call from accounting the next day. Monday afternoon I call again, and accounting finally calls me back. I ask to confirm the dollar amount refunded, last four digits of the card, and what day it was processed. She asked that I wait until Friday to see if it comes in by then. I pressed for the information. She called back later, turns out the refund had not been processed. She explained it was a new accounting system, and they had missed a step. Instead of getting a refund, they then debited an unauthorized charge for $471.51. Found out that they tried to process a refund 6 times, and then charged me for 5 out of the 6, to try and balance it out. Unfortunately, they never fully processed any refund. Called the bank to confirm, and they find no credits coming through. I want the refund for the plant, and the fraudulent $471.51.Business response
09/26/2023
The refund was issued we approved a chargeback from the credit card company. One of our Cashiers was new to the *** system and Initially made a mistake with the credit. Everything was resolved and refund issued.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.