ComplaintsforCasa De Cadillac
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****************** has had my car twice in the short time I have taken possession of my new Hummer. The first time the car was there they left it in the storage for weeks with out checking it. My car is there a second time and casa de Cadillac service department has refused to help me secure a like size rental. I have been force to use ride share apps to commute. GM customer service has approved me for a larger rental but casa de Cadillac service department refuses to secure a comparable vehicle.Initial Complaint
09/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
THEY CHARGE ME FOR A PROGRAMMING AND REPAIR SAID ITS WORKING HAD ME PICK UP A CAR BUT NOTHING WAS DONE OR PROGRAMMED STILL SAME PROBLEM DEALER REFUSED TO HELP COMING UP WITH EVERY UNREALISTIC BS EXCUSE PLEASE HELP TO DEAL WITH THESE CROOKS THANKSInitial Complaint
04/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 04/06/2022 wile I was driving my ******** **** my entire keychain with seven keys and an ornament disappeared trough large gap right above ******* ************ cover. There was no way to get this item back without dismantling part of the vehicle. So, I took it to **** de ******** to retrieve my keys. It took them a few hours to get my keys back and return my car. I was really shocked when at the end I was charged $375. It is obviously design flaw, since no vehicle should be able to swallow such a bulky item without easy way to retrieve it. My car is under ****** to ****** ******** and they should have used this warranty to get my keys back since I am not the one who have ******* that ************ wide opening inside the car. As a result I was charged **** and for several hours I did not have an access neither to my home nor to my office. So, I was ******** for the poor design of the ******** This is *************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.