ComplaintsforBody Maxx
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of Purchase: 10/22/23 Order#****** Purchased a waist trainer that was too small. I reached out via email several times to request an exchange, but I have not heard anything. I tried using the link online for ****************** and that link is disabled. I have also tried reaching out to company on ******** and Instagram, but have not had any response. As a consumer this is beyond frustrating that the company will not make any attempt to help me and get me an exchange.Business response
11/23/2023
Hello, This order was placed with a final sale notification.
As stated on our website, any products with a discount of 40% or more are FINAL SALE purchases. These items cannot be returned for a refund, store credit or exchange.
FAQ Body Maxx (mybodymaxx.com)
But you can purchase an extension for $14.95, this extension will allow your trainer to expand up to one full size. You can use a *** of 2 extensions per trainer, giving you two full sizes. Here is the link if you would like to purchase it:
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.