ComplaintsforFrames Galore
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I left 8 important items to be framed back in august 2021. I paid $300 deposit and the total was around $600. I called them around sept 10th to get update and they said it would be completed soon and they would call me. On sept 20th I called and never received a call back so I went by the store. There is a letter posted, it said "closed due to investigation" I am afraid they will not be open for me to get the items I left? I would like the job complete but most important I do not want to loose my items I left or my deposit The receipt is located in my office and I will have to upload it at later dateBusiness response
07/21/2022
Business Response /* (1000, 9, 2021/10/19) */ Contact Name and Title: ******* Owner Contact Phone: ************ Contact Email: **************************** I am sorry that we were not able to start on your order. Due to family matter issues regarding siblings and father. Please come back when you have a chance so that we can start on your order if it hasn't been completed. Consumer Response /* (2000, 11, 2021/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do except their response. I had the opportunity to meet the business owner and they returned my items along with refunding me my deposit. Wishing ******* and his family the best. *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.