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ComplaintsforComplete Pool and Spa, Inc.
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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****** showed up to my house to give me a quote. He looked everything over and stated he will finish "everything from here on out" which included installation and automation of the heater, pumps and lights, installing the waterline tiles, and doing the mini pebble plaster of the pool. After agreeing to the contract price he ******** to be paid in cash only, which i obliged. He wouldn't give me a receipt and instead texted me that he received the cash as a ******* ******* After several delays, he started the work and state he finished even though the heater and the water features would not work. I paid *** of the contract (in cash based on his ******* but held back 10% because he would not finish the final parts until i paid him. He then added change orders and raised the contract price, even though he had from the beginning stated the contract price would cover everything from then on. The heating feature still didnt work but he ********** me over and over until i paid that final **** He promised that after i paid that he would send his crew to fix the ******** He never did. After getting his money he stated its not his problem and that i should call the warranty company because the issue is with the product not him even though it never worked a single day. His own manager, ******** stated that the problem is not acceptable and that ****** needs to agree to fix it, but that he isnt allowed to do so without ******* approval. ****** would not approve ******* to try and fix it so he left without it ever functioning. I called the warranty company and sent them pictures of the install. they stated that the product was not installed properly and thats why it wasnt working. ****** still refuses to come fix it. Further he has threatened me and told ******* and his wife *** (who also works at the company) to not respond to me. I have weeks of emails, pictures and text to show this all.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.