ComplaintsforIMT Residential

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at IMT Residential (IMT at the Galleria specifically) since February of 2022. I recently renewed my lease with my new lease beginning 05/11/2024 and my old lease ending on 5/10/2024. With the renewal, my reoccurring payments did not transfer for the month of May, therefore, my May pro-rated payment of $506.77 for my previous 12 month lease did not auto draft out on the 1st. I received a notice on 5/10/2024 that my rent was past due and I was charged a 10% late fee. I understand that I owe a late fee for my May rent from my previous lease and am more than willing to pay that. The issue is, I was charged a late fee not only for the amount due for my previous lease, but also for the amount due for my new lease that didnt begin until 05/11/2024. I called to have that adjusted, as the pro-rated amount of $1083.87 for my new lease states in my signed Lease Agreement that it was due until 05/11/2024, therefore, was not late. I have been in contact with my apartment managers as well as corporate to have this fixed to be correct based on my lease agreement and have been denied even though it states in wording that the new lease amount was not due until 5/11/2024. I am wanting my late fee adjusted to have the 10% from of the $1083.87 amount deducted.

  Business response

  05/28/2024

  Dear *******,

  Thank you for bringing your concerns to our attention regarding the late fee charged on your rent payment. We understand the frustration this situation has caused you and we sincerely apologize for any inconvenience.
  Upon reviewing your account, it appears that you were notified via email on March 31, 2024, regarding the ending of your auto-draft payment effective April 1, 2024. As per the terms outlined in your lease contract, rent payments are due in full on the first of each month without exception. While we strive to accommodate our residents to the best of our ability, it is ultimately the responsibility of each resident to ensure timely payment of rent.
  We sympathize with your situation and empathize with the inconvenience this may have caused. Our team took proactive steps to investigate any possible options for assistance, including escalation to our corporate team. Regrettably, due to Fair Housing Laws and the terms outlined in your lease agreement, we are unable to waive late fees under these circumstances.
  We genuinely value your residency and aim to provide excellent service to all our residents. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us directly.
  Thank you for your understanding.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Since moving into IMT I was constantly harassed by the property manager, *********************, about the guests at my apartment. Every interaction we had she accused my boyfriend of living on the property. We had discussions early into my residency that he was there to help me care for our daughter while I worked yet she continued to make his presence an issue. She and her staff were monitoring my activity and made my boyfriend feel uncomfortable as though he didnt belong there. He has record of one of the maintenance people making an obscene gesture toward him. We were accused (me and my child) of excessive noise however we were the ones made to feel unsafe because we had neighbors knocking on our door and leaving notes. And nothing was ever done to address the issue. My boyfriend was also accused of being a criminal by one of the other residents and had the cops called on him after this same individual stole his property on Jan 5th, 2024. Soon after, the complex filed a notice of termination stating that he could no longer be on the property and subsequently took me to court to request that I vacate the premises. I was required to find a new place to live in a matter of days as well as take time off from work due to the other residents racist assumptions and the apartment complexs neglect and discrimination towards a young black family in a predominantly white neighborhood. Now after they forced me to vacate the property they expect me to pay attorney fees, an early termination fee that is equivalent to one month rent, plus other expenses.

  Business response

  04/25/2024

  We are writing in response to your Better Business Bureau complaint concerning your experience at IMT **************** apartment community. We sincerely apologize for any distress or inconvenience you may have experienced during your residency.
  
  Firstly, we acknowledge your concerns regarding interactions with our property manager and the issues surrounding your boyfriend's presence on the premises. We strive to create a welcoming and inclusive environment for all residents, and we regret that you felt harassed or unwelcome due to these interactions. We take allegations of harassment seriously and are committed to ensuring that all residents are treated with respect and fairness.
  Regarding the noise complaints and alleged incidents involving your boyfriend, we understand the frustration and distress these situations may have caused. We investigate all complaints thoroughly and take appropriate action to address any valid concerns raised by our residents.However, it is important to note that the decision to terminate a lease or request a resident to vacate the premises is made only after careful consideration of all relevant factors, including but not limited to lease agreements, community rules, and applicable laws.
  It is pertinent to mention that this case did proceed to court, and the court ruled in favor of IMT ****************. While we sympathize with the challenges you faced during this time, we must uphold the terms of our lease agreements and enforce community policies consistently to maintain a safe and respectful living environment for all residents.
  We understand that the financial burden imposed by attorney fees and early termination fees can be challenging, especially during a transition period. We are open to discussing possible solutions or payment arrangements to alleviate some of these financial pressures, and we encourage you to reach out to our management team to explore available options further.
  Once again, we apologize for any inconvenience you may have experienced during your residency at IMT ****************. We value your feedback and are committed to addressing any concerns you may have in a timely and effective manner.
  
  Sincerely,
  
  *********************
  Community *************************************

  Customer response

  05/12/2024

   
  Complaint: 21574287
  
  I am rejecting this response because:

  I think that my removal from the property was an act of discrimination that a non black person wouldnt have had to endure. I know that I was being monitored. My familys safety was put at risk. Police were called on my boyfriend when HIS property was stolen. It was after this incident that the property decided to take me to court. We were the ones treated like criminals when all we did is speak up for ourselves. We were clearly discriminated against and falsely accused by management and its maintenance staff which made me feel like I had no other choice but to leave. I felt bullied by the lawyer and the property manager and staff to leave my place of residence. I was late to the second hearing and chose not to appeal the ruling because I would be responsible for the court fees, and go over my budget which seemed unfair considering it is the property who summonsed me to court. I only had two months left on my lease and instead of them asking me not to renew, they chose to force me out and still pay the bill. Having to find a new apartment in such short timeframe contributed to my financial duress. This situation has jeopardized my ability to obtain an apartment in the future because of the derogatory **** the unpaid balance will put on my rental history even though I have never been late on rent. Therefore, I feel as though I should not be held responsible for the court costs or the last months rent. I would also note that I attempted to pay Februarys rent more than once (online and by cashiers check) the check was slid under my door after I hand delivered it to the office and my online access was disabled.

  
  Sincerely,
  
  ***************************

  Business response

  05/30/2024

  The court has ruled in favor of IMT Franklin ******* regarding the possession of the unit. This decision was made because you were found to be in violation of your lease agreement.
  Specifically, the presence of your boyfriend, an illegal occupant was a significant factor in this ruling.Additionally, his consistent disruptive behavior towards other residents and staff contributed to the decision.
  As a result of these violations, you are financially responsible for the associated costs and damages.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I am a previous resident at IMT lakeshore lofts. I have recently received calls from a collection agency regarding a past due amount. When I received the information the amount due was incorrect. Before my move out there was a disagreement with the previous mgr so much that I had to escalate the issue to their corp office. She was entering in my home when I wasnt there for no reason and sending me threatening emails regarding my balance. i have all the emails. Now they are stating I owe more than what the balance should be. I have made several attempts to contact the corp office, and the apt leasing office and keep getting numbers that lead to no where. I called IMT lakeshore and spoke to the current mgr ****** who was only a leasing agent during my stay but knew all about the incident and she refused to help me sort it out and gave me a number that lead to nowhere! I would like to get this issue resolved as the collection agency has been no help and advised to take it up with the complex!! I have left several messages for a call back from a 800 # and have not received a call back. I would like to get this resolved asap but charging additional charges because you are upset is unprofessional and not fair!!! I am just getting the run around and need answers!! i would like my bill adjusted to the correct amount and a call from the business to get this resolved.

  Business response

  04/11/2024

  IMT Lakeshore Lofts maintains the following records regarding the account of *******************************.  Her lease terms at the time of vacating were set to expire on 11/03/2020.  ******************** supplied IMT Lakeshore Lofts with a notice to vacate on 9/3/2020 with the expected vacate date of 10/29/2020. This notice did not meet the requirement of a pre-60-day notice to before vacating.  This was expressed to ******************** at the time the notice was delivered.   She was informed she would be responsible for the fulfillment of this notice under the terms of her contract.  
  
  *********************** contracted rent fees were $1750.00 per month for rent, associated fees and utilities ********.  ******************** failed to pay her rent and associated fees per her contract before vacating the home.  Due to the failure to receive rental payment as stated per her contract, ******************** was delivered a notice to vacate for failure to pay rent and other sums.  Per law this notice is to be delivered to a resident 18 age or older or delivered and taped to the inside of the main entry door of the dwelling.  This action was properly executed by staff for IMT Lakeshore Lofts.  Additional collection efforts were executed during the month of October 2020 by IMT Lakeshore Lofts via email directly to ************************ email address that was on file.  IMT Lakeshore Lofts maintains records of these e-mail communications.
  
  ******************* vacated the dwelling on 10/29/2020 with a balance owed for rent and other sums that had not been fulfilled per her lease agreement.   Upon her move out, IMT Lakeshore Lofts conducted a standard evaluation of the condition of her home and performed a Statement of Deposit Reconciliation.  ******************** was charged on this statement for her outstanding rent and other sums that had not been paid previous to her vacating her dwelling, her final utility bills that were due during her occupancy of the home and her contracted cost of reletting fee of 85% of one month's rent based on her pre-signed and dated contract.  The Cost of Reletting fee was assessed based on the failure to fulfill the rental contract by maintaining her rental account with a paid in full status at the time of her vacating her dwelling.
  
  Her security deposit that was on hand was applied to this outstanding balance.  She was notified of the remaining balance due via this statement being mailed out to her last known address.   Additional attempts to collect this amount were made by IMT Lakeshore Lofts via phone calls and emails.
  At the 30 days in arrears point, IMT Lakeshore Lofts turned Ms. ********* outstanding debt into a collection agency.   At the point of collection attempts from this agency, ******************** contacted IMT Lakeshore Lofts regarding this collection effort and was directed to contact the collection agency directly to make any payment arrangements regarding this account. 
  
  IMT Lakeshore Lofts maintains that Ms. ********* final charges as reflected on her Statement of Deposit Reconciliation remain true and in effect.  Listed is the accounting of Ms. ********* true and effective account balance. 
  10/20/2020-10/29/2020:  Rent, associated fees for 8/2020 utility ******** due in the total amount of $1922.72. 
  Utilities for her final move out billing covering the months of September through October 29,2020 in the amount of $169.63. 
  The cost of reletting for failure to pay final month's rent before vacating the dwelling in the amount of 85% of one month's rent equaling $1,487.50.
  Total due: $3,630.43 less her security deposit on hand in the amount of $1,090.00 allows for a remaining balance due of $2,540.43.
  IMT Lakeshore Loft emphatically denies entering Ms.********* dwelling previous to her vacate for no reason, sending threatening emails regarding her balance due or assessing additional charges that were not due based on being upset or acting in an unprofessional manner..  IMT Lakeshore Lofts maintains records of contact attempts and we were not able to locate additional efforts on Ms. ********* part to contact IMT Lakeshore Lofts regarding this matter.  
  
  At this time, IMT Lakeshore Lofts maintains the position that ******************** needs to contact the collection agency and make payment arrangements with them regarding her true and accurate balance due of $2,540.43.  We are happy to provide an additional copy of the breakdown of charges owed and an explanation of the account.  Direct contact can be made with the property manager ******************* at ************.
  
  Best Regards, ************************ Community Manager

  Customer response

  04/28/2024

   
  Complaint: 21547514
  
  I am rejecting this response because:

  There are some inaccuracies within the response. I have been in contact with the Manager of the property and currently waiting for a resolution. So I am appreciative that they have responded and are looking into the matter. I currently do not agree to all statements made or that the total charges are accurate. I can update once I receive a final resolution

  
  Sincerely,
  
  S ********

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My husband and I moved out of ***************** in the middle of October 2023. On September 30, as we were gathering our move out documents, we alerted management that we had been overcharge on parking a few months. They said they would resolve this right way and refund the money that was owed to us.It is now the end of February 2024 and it still has not been resolved. Every time I would go to the leasing office they would apologize and say they will work on it. I have sent several emails and they just say they will get back to me the next week. Still nothing. There is an overcharge of $338 in total for parking from July to October that has yet to be refunded.On top of this, I got a call this month from a collections agency saying we owe $260.00 on top of the $500 move in deposit they kept. Which is absurd because we only lived there one year and left the apartment in the same condition we got it in with the exception of the deep clean, which is understandable. Well it turns out that this went to collections because they mailed this paperwork to the address we just moved off, so of course we never received it. They didnt even try calling my husband or I.

  Business response

  03/22/2024

  Hello ****,
  
  Thank you for your inquiry. We are truly sorry for the delay in our response.
  
  Unfortunately, we were only able to issue credit for any charges that occurred after September 1st, 2023. For months prior we recommend you contact Greystar directly at ************. At this point, all adjustments have been made and the updated documents have been mailed to the address you have provided. Should you have any additional questions, please do not hesitate to contact us at ************.
  
  Thank you for your patience.

  Customer response

  04/04/2024

   
  Complaint: 21345890
  
  I am rejecting this response because:
  someone from upper management, ******, said that *** would issue the refund for July and August regardless of that ownership change. And now you are telling me something different. Is there no accountability within your company? 

  I still have yet to see ANY of the money that is owed to me. Instead I received a letter saying my close out statement total has been revised. I dont have any outstanding balances, this was paid in full. I am still to this day either getting the run around from your company, or no responses in follow up emails regarding this matter.

  
  *******************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  The person IMT RESIDENTIAL is in clear violation of 15USC 6802(B) for contacting non-affiliated third parties on (10/7/2021) to report my nonpublic personal information without providing me with all three of my OPT OUT disclosures (a-c) before this account ending in **** was furnished. This section OF THE *** clearly states - 15USC 6802(B) OPT OUT (1) In General A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless (A) **** financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section **** of this title, that such information may be disclosed to such third party.(B) The consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party; and (C) The consumer is given an explanation of how the consumer can exercise that nondisclosure option. IMT RESIDENTIAL was notified by me of their violation of this section on (11/21/2023) in my notice sent to inform them that going forward, I am exercising my right to OUT OUT of them reporting my nonpublic personal information to all nonaffiliated third parties contacted any further. IMT RESIDENTIAL is also in clear violation of 15USC 1681a(2)(a)(i) for reporting transactions (payment history) or experiences (balances/utilizations) in which the **** defines this data as EXCLUDED from my consumer report. 15USC 1681a(2)(a)(i) CLEARLY STATES - (2) EXCLUSIONS Except as provided in paragraph (3), the term consumer report does not include all transactions or experiences between the consumer and the person reporting. This nonpublic personal information is not supposed to be on my report in the first place and as of (11/21/2023) I have OPTED OUT of anymore reporting and requested this account be closed.

  Business response

  01/02/2024

  Hello ******, were disappointed by your feedback. Wed appreciate the chance to go over your concerns and appropriate solutions so please contact us at the *************** Were confident that we can turn your experience around, and we look forward to getting corrected. Could you please let me know which community this is in regards to?
  

  Customer response

  01/18/2024

   
  Complaint: 20979580
  
  The community in regards to your violations of my consumer rights is ******************************************************************* (which were just violated AGAIN after I clearly exercised my right to opt out of anymore of my nonpublic personal information being reported by your company on my consumer report on (12/7/23) as per 15USC6802 (Section B). Your office failed to provide me with all three disclosure forms (a-c) giving me the free will to opt out of any transactions or experiences to IMT residential before anything was reported along with written authorization in a signed consumer agreement I gave you to report anything on my credit report. According to the law, IMT residential must remove the account reported on my consumer report or the negative transactions or experiences as per 15USC 1681a(2)(a)(i) that were reported after my opt out notice sent to you on 12/7 and that will settle our issues.

   

  Sincerely,
  
  *************************

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at ************* for 1.5 yrs & since I have been harassed/profiled by mgmt over alleged complaints against my guest. 1st they claim they received video of my guest speeding (not sure how someone had time to pull a phone out and record a video of a random car speeding by if they are in fact speeding). Also there were no speeding signs or speedometers present at the time. They coincidentally added signs after the incident. Then the office tows their car (claims a resident called the tow company, not them) for using the loading zone to bring my groceries in & help me in the house ( I was pregnant and could barely walk and was on bed rest for half my pregnancy) as everyone else does. I spoke to the mngr at the time & told her I felt my guest was targeted as the resident who complained had verbally assaulted & followed my guest around the community until my guest got out of the vehicle & then they proceeded to take pics of *********** them to the office. After expressing my concerns there was no concern or action taken by mgmt and they denied any targeting. Since then my guest comes often to help w/ my children & havent had any issues. On 11/7/23 I submitted a noise complaint on my neighbors above me who have been extremely disruptive for months. I complained a month before and the office said it was just construction workers although I heard/hear the noise/banging all hours of the night. It shakes my ceiling its so loud. 11/8/23 I received a from the office call stating We spoke to the neighbors & asked them to keep it down, however the neighbor brought to our attention theres an unauthorized resident in the apt so they need to come apply to add them on the lease Ive told the office before they dont live here and that my guest will be over often to help with my twins and instead of showing concern for the fact that my babies sleep is constantly disrupted they used my complaint against me & falsely accused me of having someone living in the apt.

  Business response

  12/04/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to the Regional Manager directly so we can address and resolve your concerns. Thank you.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Everything here is always broke but even more frequently is the elevator that we use to bring up groceries and I travel for work so getting my suitcase up and down from the 4th floor that I only moved into because they promised elevator access. They offer nothing despite the fact we can prove the elevator has been down more than it's been operational between all the tenant complaints and emails but they still demand rent paid on time and everyone to just be happy paying for things they can't access. First they kept the pool bathrooms locked for a year because some tenant they likely evicted pooped on the walls (not our problem) now the elevator has been perpetually broken all years I've injured myself multiple times having to carry heavy things upstairs because we aren't always notified and I have to use a suitcase to travel for work which is very heavy when full

  Business response

  12/04/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to the Regional Manager directly so we can address and resolve your concerns. Thank you.

  Customer response

  12/09/2023

   
  Complaint: 20828004
  
  I am rejecting this response because:

   

  that isnt an answer. There isnt even a number provided so thats clearly a cop out answer. Replace the elevator its required by my lease to have access clearly repairs and allegedly replacing the box hasnt helped its still broken every single week. I will begin aending bills for any damages to products i have to drag up and down staira 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 10/15/23, I paid my power bill on monday 10/16/23. I received an email from *** telling me that my account was closed because a new customer requested service for my apartment, I reach out to the apartment complex as my lease is not up until 05/05/24, so they gave my apartment to someone else and they expecte for me to pay all the late fees that is to open the acct (***), they keep saying is my responsibility I did not close my account neither gave my permission, because of this I been under a lot of stress, since I have to come up with money I don't have because of their call mistake, see first time a new agent put some power charges because suppose I was not paying power , been paying power since I moved there they do not give you keys unless the power is in your name now this according to the *** I have to wait from 2 to 3 month to get thus repair open the acct that the apartment complex decided to call on 10/16/23, give my apartment to a new tenant now i have to pay your a mistake that they made .please help

  Business response

  10/23/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Please contact the Regional Manager if you have not already done so. Thank you.

  Customer response

  10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We used to live at **************, **. (**********************************************************************)We moved out in March and settled our bill. However, in August, our co-signer received a letter from a collection agency stating that we owe over $3800. We contacted our former leasing office immediately, but it's been over two weeks and they have not provided an explanation for the debt, continuously stating that they are "investigating." We are unsure how long IMT's investigation will take and whether it will ever be resolved. Additionally, we are concerned that this situation might result in fines for our co-signer or negatively impact our credit history.

  Business response

  08/21/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a tenant at ******** on ******************************************* The following things have occurred recently, which I believe is a violation of my right to quiet enjoyment of my home: the noise from the trash compactor, the sound of the trash every time a resident disposes of it, and the enhanced noise during quiet hours. California Civil Code **** provides that a rental agreement binds the landlord to provide their tenant with quiet possession during the term of the agreement. This means that I have the right to be free from interference in using and enjoying my home during the time that I am living here. Since I have moved in, I have not only heard each time a resident disposes of their trash, but also the noise that arises from the trash compactor. After filing a noise complaint, I was told that there were limited measures that could be taken to help fix this. However, when I toured the property, I was told there would not be any noise interference from the trash can next to my unit. I not only have evidence that the property management knew about this issue prior to my move in date, but also audio recording of each sound disturbance which is a violation of local noise ordinances as well. I would ultimately like to break my lease if I am unable to be relocated as this apartment is nevertheless a constructive eviction if the issue is not resolved.

  Business response

  07/31/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.

  Customer response

  07/31/2023

   
  Complaint: 20323540
  
  I am rejecting this response because:
  

  I was told theres no solution to my issue being they its a building issue not an IMT issue. The only solution that was given to me was switching units for a more expensive monthly rate, and all of the units that they have shown me that I can move into our not only more expensive, but also smaller than my current unit. At this point, I dont want any solution except for getting out of my lease. I just want to have this in the public because this rental home is not comfortable to live in given the price. 

  Sincerely,

  
  *************************

  Business response

  08/21/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.

  Customer response

  08/22/2023

   
  Complaint: 20323540
  
  I am rejecting this response because:
  
  Needs more explanation to fix the issue. 
  
  Sincerely,
  
  *************************

  Business response

  09/06/2023

  We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩