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          Apex Therapy Group has 1 locations, listed below.

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            Business ProfileApex Therapy Group

            Therapy

            Contact Information

            4401 Sepulveda Blvd Unit 210

            Sherman Oaks, CA 91403-3934

            Get Directions
            Visit Website
            (424) 218-9880

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4401 Sepulveda Blvd Unit 210, Sherman Oaks, CA 91403-3934
            BBB File Opened:
            7/12/2022
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am joining the increasingly large group of people filing complaints against this company for shady financial practices. In my situation, I changed my insurance and sent them the update. Instead of responding that they did not accept my insurance, they just started charging me full price. Months later, when I noticed this on my statement, their business manager ************************* rudely blamed me for this oversight rather than acknowledging the problematic nature of this issue or trying to resolve it.Looking over the numerous other negative reviews and another BBB complaint, it's clear that this company does not engage in ethical business practices and is more concerned with making money than engaging with their clients in an ethical manner. I will no longer work with this group, but if the company is willing to make a billing adjustment to account for their unethical practices, I would be willing to remove this BBB review.
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            Read 1 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John S

            07/13/2024

            Stay far away. These people have no interest in mental health. Only money. The reviews arent all the same for no reason. ***** manager trying to gaslight clients in the replies. Please find another profession. Soon!

            Apex Therapy Group Response

            07/17/2024

            Apex serves 1000+ weekly clients and allows 100% of them to use their insurance and insurance benefits. Clear consent forms are provided at intake to everyone. Clients are responsible for paying their copays and deductibles when they apply through insurance. If they do not have insurance, they owe the prices they agree to at intake. Anybody that is unable to understand that Apex is a healthcare corporation that has employees it must support by collecting money like any other business is welcome to find free mental health resources through the county/state
            Read 6 More Customer Reviews

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            BBB of Los Angeles & Silicon Valley

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