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Customer Review Ratings
Average of 60 Customer Reviews
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Review fromDamian W
Date: 09/25/2025
5 starsAmazing customer support, and a good product was provided, i only moved on based on lifestyle change and product was not needed.Review fromAngie V
Date: 08/17/2025
1 starWont fix their coding issues for redemption on games. Also their customer team wont respond to purchase and redemption issues on their end. Useless company except to collect money and rip people off. I hope pokemon go fires you and goes to another company because I sent them a message about your lack of involvement on issues clearly on your end.
Xsolla (USA), Inc.
Date: 08/20/2025
Hello,
Were truly sorry to hear about the difficulties youve experienced with your purchases and redemption. We understand how frustrating this must be, and we appreciate you taking the time to share your feedback. To get this resolved as quickly as possible, we recommend reaching out to our 24/7 Live Chat support team. Theyll be able to review your transaction details in real time and coordinate with the game publisher if needed. Please have your transaction ID or payment details ready so our team can assist you faster. Thank you.Review fromJason R
Date: 08/14/2025
1 starOn July 30, 2025, I purchased a digital game key via Xsolla intending to redeem it on my son's Steam account. Unfortunately, I accidentally activated it on my own account instead. Realizing the mistake within 20 minutes, I immediately contacted Xsolla support to request a refund or reassignment. Despite their policy allowing for refunds under such conditions, I received no meaningful response for over 10 days.Eventually, they acknowledged the case but failed to offer a resolution. I escalated the issue to my credit card provider, ***********, and even submitted detailed documentation. Still, the dispute was deniedlikely because the key technically shows as redeemed, even though it was not usable for the intended purpose.Xsollas support was slow, dismissive, and unhelpful throughout. Their inability to handle a straightforward case or offer basic flexibility speaks volumes. *** filed formal complaints with the *** and BBB. I would advise anyone thinking of purchasing a game through Xsolla to reconsider. Their customer support and accountability are deeply lacking.Xsolla (USA), Inc.
Date: 08/20/2025
Hello,
We acknowledge receipt of your complaint regarding your digital game key purchase, and we regret the difficulties you experienced in resolving this matter. Please note that, in accordance with publisher and platform restrictions, once a digital key is redeemed even in error, it generally cannot be revoked, reassigned, or refunded. While this policy limits the resolution options available, our support team is expected to provide timely and transparent communication. We apologize if your experience did not reflect this standard.
We appreciate your feedback and take it seriously as part of our ongoing commitment to improving customer service.Review fromPaul Z
Date: 08/08/2025
1 starHad no real issues with Xsolla until this week. I tried to purchase a game package and an error message came back stating transaction did not go through. I diid it again and the second one did go through. Got two statements indicating both went through. Did not get original package. Company refusing to refund. Shady.Xsolla (USA), Inc.
Date: 08/12/2025
Hello,
Were sorry to hear that about your experience. Were always working to improve how we support players - and your opinion matters to us. If you have any specific feedback that can help to do better in the future, please visit ******************************* and send it our way.Review fromOliver C
Date: 07/18/2025
5 starsVery helpful and pretty quick to respond. Thanks for the team!Xsolla (USA), Inc.
Date: 07/21/2025
Thank you for that!
We are always glad to help!Review fromJason M
Date: 07/10/2025
1 starI've submitted a request for a refund for a purchase I made but never received the end product. I was told that I'd get the refund but then I never heard back from them. I've tried contacting them several times through their terrible online chat bot but just made to sit their forever on end without any updates, any notice. Their customer support is terrible and they will take your money and provide no service and then not refund your money as they say they will.Xsolla (USA), Inc.
Date: 07/16/2025
Hello,
Upon checking with the Xsolla support team, we have confirmed that your refund request has been approved, and you should see the amount in your payment account within 10 business days.Thank you.
Review fromabdiel l
Date: 06/07/2025
1 starI can't easily cancel or delete my account! I've tried and looked for a delete account button but i keep getting the runaround. it is ridiculous that this isn't easy.Xsolla (USA), Inc.
Date: 06/10/2025
Hello,
Im really sorry to hear about the trouble youre having with your account deletion process. Unfortunately, I dont have the specific access to resolve this issue directly. However, I highly recommend getting in touch with our support team at *********************************** They have the proper tools and expertise to look into your situation and assist you further. When you contact them, please provide as many details as possible about the issue so they can help you efficiently. I truly hope this matter is resolved quickly and to your satisfaction.
Thank you for your understanding.Review fromJill S
Date: 05/20/2025
1 starWould never do business again with any site that uses Xsolla for their payments!!! They are the ONLY company that has refused to refund for an advance auto-payment. This should be illegal!!! I'm a student and explained this to them, and they couldn't care less. The site I was using (Type Racer) also has no account management tools to indicate subscription status or cancel your subscription, and they just refer you to the Xsolla site which also has no easy way to cancel your subscription either like most sites do. Well, Xsolla - I'm now going to lose you at least as much money as the payment you took and refused to refund.Xsolla (USA), Inc.
Date: 05/28/2025
Hello!
We're sorry to hear that your refund request was not approved. If you still have concerns or questions regarding the decision of our refund managers, we encourage you to respond directly to the email you received from them. They will be able to provide you with further assistance and clarification.
Thank you!Review fromDanzella J
Date: 02/15/2025
1 starI have been robbed ***** per month for a year from this company. I have NEVER USED THIS COMPANY nor did I ever sign up for their services. I contacted customer service and they refused to refund me a cent back. DO NOT DO BUSINESS WITH THIS COMPANY!!!!Xsolla (USA), Inc.
Date: 05/28/2025
Hello,
We're sorry to hear that your refund request was not approved. If you still have concerns or questions regarding the decision of our refund managers, we encourage you to respond directly to the email you received from them. They will be able to provide you with further assistance and clarification.
Thank you!Review fromGonzalo b
Date: 01/17/2025
1 starThis company didn't send me my steam code and then proceeds to keep asking for proof of payment before they are willing to refund or resend the code. Issue is i sent them the info through their chat and to the support email they provided but they still cant seem to do anything other thank ask for the same info again. We went around in circles for over an hour. This is clearly a scam so i filled a charge back on my card through my bank.Xsolla (USA), Inc.
Date: 05/28/2025
Hello,
Were sorry for any inconvenience while we've handled your case. We know these things can be frustrating, but we're dedicated to getting everything right to correct the issue. If you have any specific feedback or any further assistance is needed, please visit *******************************
Thank you!
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