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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Deliver upon promise from salesmen on amount of solar per previous electric bills of approximately 120% of electric usage.Business response
03/15/2023
Dear BBB,
We spoke to the customer and resolved the issues he was having.
Thank you,
Customer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My solar system went out in June. I didn't understand this until August when I received my electric bill. The company partnering with Evergreen Solar (ES) who sold the system to me is no longer in business. So, I looked elsewhere to locate someone to fix my system. In doing so, on 11/10/22, I discovered ES had opened a claim under warranty for my faulty invertor and the invertor had been delivered to them on 9/22/22. I have never been contacted by ES and the other company I contacted cannot obtain another invertor under warranty because the warranty has been fulfilled to ES. I have made many phone calls to ES and left voice mails. I have spoken to ***** once, who say he doesn't know anything, although the claim was made using his email address. I have been told more than once I will receive a call back and I have not. Can *** help me get my invertor from this company so I can have my system fixed? I am now paying for the system and an outrageous electric bill. I believe this is theft under*********** law. But, instead of calling the DA I am trying to get the invertor ES received on a claim for the system on my home. If you believe I should open a criminal claim, I can do that.Business response
12/13/2022
Business Response /* (1000, 6, 2022/12/06) */ Evergreen Solar got in touch with ******** to figure out what happened. Evergreen found that another company had a sent in a claim to the inverter manufacturer for her warranty under Evergreens name. After calling the inverter manufacturer to check where they sent the inverter covered by the warranty. Evergreen was able to locate the inverter from ********* and delivered it to the homeowners house. ******** was happy and requested to remove the**** complaint. Consumer Response /* (2000, 8, 2022/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I find Evergreen Solar's response to my complaint interesting. At best, it nis sophistic. (Plausible but intentionally deceptive.). I stand by my claim and update. Having said this, as the complaint fulfilled its purpose and I did receive the inverter sent to ES by the manufacture (with my name and case number from the manufacturer) from ES, I will consider this complaint closed.Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 8/3/22 signed contract for significant solar installation (27 panels, which we are financing for approximately ********* Crew partially installed 9/2/22. We were told there was a backordered part and they would return to finish once that came in. 9/19/22 contacted sales person for clarification on terms after phone call with financing (and delays in project). I was directed to main office. Confirmed with **** that the missing part is now in and would be installed soon; if we were not generating by the time our payments were due that Evergreen would reimburse for those payments. 10/11/22 I called the office again to check in on the status/progress. I was told that the part was installed, but she could not give me a date it was installed. She told me final inspection would be in 2-3 weeks. 10/20/22 I called the office again. I was told our project was just waiting on approval. I asked from who and was told the city. She confirmed that all equipment is installed and once approved, all that is left to do is turn the system on. I decided to call the city to get a timeline estimate. The city revealed that they have not had any solar plan submitted and no permits have been pulled. I emailed the timeline of our experience and the city's processor contact information and links, requested we be contacted to resolve the situation. I emailed again on 10/27/22 adding the person attached to the contracting license, requesting again to receive a response by 11/1/22. It has been 90 days since we signed our contract. The contract ********* the contractor is responsible for permits and to complete work diligently. We have been given the run around, lied to, then ignored, while modifications have been made to our property without following proper protocol, which even IF resolved, will create even more delays. We want this resolved, with written agreement to reimburse our solar financing payments AND any additional costs due to the delays and permits not being acquired.Business response
12/01/2022
Business Response /* (1000, 5, 2022/11/15) */ Evergreen Solar's manager spoke with ***** ***** to provide the requested updates. Evergreen explained to the customer that they needed to revise the plans per the new panel layout which requires a revised permit. Once the revised permit is approved they will schedule her final inspection with building and safety the following business day. ***** will also be receiving reimbursement payments for her solar until permission to operate is granted with ******* ********** ********* Evergreens manager is in touch with ***** and is assisting her through the completion process. Consumer Response /* (2000, 7, 2022/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are moving forward with faith Evergreen will follow through with their commitments. They've offered to reimburse our payments through the current and any future delays. The manager has also provided me his direct contact for future communications. They have said they communicated with the city and all needs for the project are in progress. We were given apology for the communication difficulties out of their office. We appreciate the efforts to resolve this and hope that no further issues arise.Initial Complaint
03/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Solar panels were delayed for approximately 3 months to finish system. ******* ***** ********* was making payments for **** an use of panels while being installed. ****** was getting reimburse for payments made until solar panels were ********* an connected this was an arrangement that went on till solar panels were in operation. ****** has made 3 payments of $134.27. ****** has received 2 payments **** an ***. only. ****** has been in connect with ********* Solar per **** (general manager) trying to get 3rd payment . ********* (****) has been telling ****** payment would be made an has not after numerous calls for 30 days past due. This has been very stressful during these 30 days with financial hardship. This matter needs to be corrected an even a credit to monthly payment from ********* to ****** for his time an repeated calls to ********** Thank you ******Business response
03/22/2022
Business Response /* (1000, 5, 2022/03/09) */ We spoke to the customer ****** *****. We helped him out with his billing adjustment and he is happy now. He said he will be reaching out to bbb to remove the complaint.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/22/21 we agreed for Evergreen Solar to put solar panels on our house to replace the leased panels from ****** We were told they would remove the previous panels and we would no longer be liable for the payment to ****** They added their panels but did not remove the others and now we are paying two payments. The salesman blocked my number and about talk to us at all. They even brought out a ******* speaking man who said the exact same promises to us Now they say that they never remove other panels and they just added to them. We were told we'd have one bill not two!Business response
03/18/2022
Business Response /* (1000, 5, 2022/03/07) */ Evergreen Solar is currently in contact with the customer ****** ****. We are working together in getting this matter resolved as soon as possible. Once it is resolved, Evergreen will provide an update to clear the complaint.Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had 31 solar panels installed in Aug of 2020. After several months, we found out that a panel was not working. I notified the company and they have tried fixing it to no avail. I ********** when we received the True Up bill in *** of ***** which was ********* When we signed the contract we were told that we bought enough panels to cover our usage plus 10 percent. We did not add any new appliances. When I checked our usage from the previous year and compared it to this last year, we used approx. **** **** less. If our usage was figured accurately we should not have a True Up bill. I have sent copies of our **** bills to **** at Evergreen Solar and have not had a response. We also had a bill to repair our ovens because they wouldn't turn on. The service man said there was no 220 going to the ovens. $75. bill. ********* ********* came out and had to change a faulty circuit breaker. We want to be reimbursed, also for the amount that panel would have ********* The last time I spoke to **** and ****** him was Nov. 12, 2021. I had also text my bills to **** at ********* Solar back in Aug. 2021 and complained about the above issues. Please see what you can do, I'm tired of calling and not getting a response. Desired Resolution; We want the panel fixed, $75. bill and reimbursement for the True Up bill of $****.Business response
03/16/2022
Consumer Response /* (2000, 15, 2022/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are pleased with the response from Evergreen Solar. They did fix the solar panel that never worked. They also paid the amount we requested of $****. Also to our surprise they added two more solar panels at their expense to cover our future true up bills. We request that the complaint be removed. Thank you BBB for your help in resolving this issue.Initial Complaint
10/02/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
En 2/13/21 i signed a contract for solar sistem which must be working around in two weeks ;the panels were installed in least the week but since that time until now are just sitting in my roof doing nothing because this company desires to loose my contract and now I just have two payments to do one for the panels and the other for the electricity company and that is not what the vendor agent told me.Business response
03/10/2022
Consumer Response /* (2000, 15, 2022/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad everything is fixed now;I am thankful with evergreen solar and construction for take care on my case I hope from now all going to be professional.thanks to BBB for all your help
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Customer Complaints Summary
11 total complaints in the last 3 years.
0 complaints closed in the last 12 months.