ComplaintsforLiberty Coin Galleries

• Initial Complaint

  06/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was making a purchase from Liberty Coin (********************) on **** last week. I pressed the "Buy Now" feature on the Liberty Coin **** page agreeing to purchase the item at the price advertised by Liberty Coin on their **** page. I immediately went to ****** to authorize a payment to Liberty Coin and when I was redirected back to **** I noted that Liberty Coin had raised the price. I believe that by selecting the "Buy Now" feature we were entering into an agreement/contract to conduct a transaction at the listed price. I terminated the transaction at that time after Liberty Coin raised the price after the "Buy Now" agreement. I messaged Liberty Coin about the issue and they blocked me from using their **** store and any communications to them thru ****. I believe this "bait-and-switch" business practice is regulated by the FTC Consumer Fraud and Deception Protection Act that prohibits sellers from alluring customers with lower prices, getting them to expend time in the process (sunk costs) and then are insincere about the offer since in this practice Liberty Coin believes they can always raise prices in their favor at most anytime in the process, even after they have agreed to a posted price with implementing the "Buy Now" feature on their **** page. I would like to see Liberty Coin cease using this poor business practice and adhere to the "Buy Now" agreement that buyers are expecting. If they are permitted to continue then they show be required to post very clearly near the "Buy Now" button that prices may change even after the "Buy Now" feature is selected.

  

  Business response

  07/18/2022

  Business Response /* (1000, 10, 2022/07/04) */ The Customer is complaining about fluctuations in the Prices of Market Driven Commodities. Here is our Precious Metal Bullion Pricing Policy as shown in our **** Store and on all of our **** Listings: "All Precious Metals Bullion product prices fluctuate constantly and prices may go up or down after your purchase. Price adjustments will not be made after your purchase commitment is locked-in regardless of subsequent price increases or decreases." The customer was shopping on the **** site. the Checkout Page is controlled by **** and not the Seller. Issues with **** Checkout should be directed to **** Customer Support.

• Initial Complaint

  05/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made an online purchase of gold coins and the charge of $******** posted to my credit card on May 12th, 2022. I got a message on 5/13/22 stating that my order shipped and that it would take 1 - 5 business days. The next week when my order never arrived I checked the tracking number and it said it was an invalid number. I copied and pasted the tracking number from the email they sent me. I called Liberty Coin on Friday, May 20th to get a status update and spoke to *****. He was very rude and accused me of not being able to look up a tracking number and said he could see it on his end. Then he told me that I never entered my address and it was my fault the package was sent out and being returned. He said he would reship it. I never heard back then called 5/26/22 to get an update and again spoke to *****. This time he was even more rude and again accused me of not being capable of entering my information correctly. When I asked him why they would ship a package with over $***** worth of gold with no address he said the "computer" did it and again my fault for not being able to enter my address correctly even though their website won't let you complete an order without an address. I asked him to refund my card and he has not done it. I bought the coins when gold dipped and many reviews state that this is something they do so they you will have to re-order when the prices go back up. I want a refund with interest where they are acting in a fraudulent manner.

  

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/29) */ The Consumer entered this Order ****** on 05/12/22 on our *************** website and checked out as a Guest without setting up an Account. A copy of Order ****** is attached. ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** The Consumer entered his Name in the Street Address field. Unfortunately, our USPS shipping label system only Validates the City/State/Zip Code combination and did not detect the Street Address error. On 05/17/22 USPS took the following action with this package: ********************************************************************** A Full Refund of $******** was issued on 05/27/22 after the Returned Package was received and processed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩