ComplaintsforCRF Solutions

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable FOUNDATION BUILDING MATERIALS, i do not have a contract with CRF Solutions, they did not provide me with the original contract as I requested.

  

  Business response

  03/04/2024

  We represent Foundation Building Materials in regards to a  $14,574.84 principal balance due.  Please be advised that we had tried on many occasions to resolve this with Mr. Wang, but he never responded to our demands.  Furthermore, he never requested documentation.

  We do have a signed personal guarantee Mr. Wang signed on 4/19/23.  He can always contact my office for a copy.
  

  Due to his lack of cooperation, we have turned this to our local attorney for handling and possible legal action.

  Customer response

  03/04/2024

  
  
  Complaint: 21364269
  
  I am rejecting this response because this was a corporate debt and not a personal debt.      
  
  Regards,
  
  H**** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  03/05/2024

  This is not a consumer, but rather a personal guarantor for the business.  As stated, this matter is in the hands of our attorney.  Mr. W*** can reach out directly to me with any questions or issues. 

• Initial Complaint

  12/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a "Preliminary Notice" from this organization (No. 13422820) regarding a potential lien on my property based on a supposed $20,000 drywall and plastering contract. I have no idea what this job refers to, and I do not recognize either the contractor or materials supplier listed on the notice. There was no contact information provided other than an email address, which seemed suspicious and suggestive of a scam. In any case, submission on BBB seems to have been successful for other people who have received similar inaccurate notices, so I figured I'd give it a shot.

  

  Business response

  12/22/2023

  This individual simultaneously provided this information via email to our organization. We immediately responded to him via email, to protect his privacy, as this response is public. Please contact us again should that response not be satisfactory. Preminary notices are routine informational documents required by CA statutes to make a property owner aware of what subcontractors and suppliers may be working on their property. Please refer to the statute captioned on the document you received CA Civil Code 8200 details. 

• Initial Complaint

  10/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My husband and I both received certified letters from CRF solutions claiming to put a lien on our house if we did not pay a “contractor” who resides and has a business address in Florida, (we live in CO by the way) for some “equipment/machinery. We have NEVER used/hired a contractor or expensive equipment! Another certified letters have been mailed and this is BS and our name and address needs to be taken off NOW! This is a total scam either by CRF solutions or they are allowing scammers to go through them. I have not reached out due to this being a scam and do not trust anything on these certified letters! I have seen numerous complaints about similar issues and the lack of response from the company and due to this i am asking for the BBB to help resolve this matter. How is this legit and the lien administrator claims under penalty of perjury that this is true and correct! I call BS Thank you!

  

  Business response

  10/24/2023

  CRF Solutions prepares and mails documents at the direction of our clients.  Our client provided information that stated their customer rented equipment from them and had it delivered to the complainant's address in May of 2023 to be used for the improvement of real property.  We will go back to our client and ask them to reconfirm the project site address with their customer and respond when we have additional information. The content of the documents are required by Colorado state statutes, Colo. Rev. Stat. 38-22-109(3). 

  As you have provided an email address, we will share additional information via email, as any response here is public. 

  Thank you.

  Customer response

  10/25/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20774480, and find that this resolution is satisfactory to me.
  
  Regards,
  
  S******* *** **** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received a preliminary notice trying to collect an unpaid bill for construction work from a building company I don’t know, a solar company I don’t know and someone I don’t know listed as living at my address. You clearly have the wrong address. File: 12979273. Cert 9******************622. Remove me from this claim immediately as this is a complete error on your part. Do your proper diligence and don’t send threatening letters to people especially in error!

  

  Business response

  10/18/2023

  Thank you for the opportunity to reply to this compliant. After investigating your concerns, our client has confirmed that they transposed a number in the property address they provided us. This would change the ownership of the property where the materials were supplied. We will issue a retraction of the notice to the parties in question. We apologize for the inconvenience. 
  
  It is important to note that a preliminary notice is not an attempt to collect an unpaid bill, it is notice required by California statutes that must be sent the property owner within 20 days of a material supplier furnishing work for a construction project. The language of the notice is also required by law. The intent is to make the property owner aware that the supplier is furnishing materials for improvements to real property being done on their property. It does inform the property owner that if the supplier is not paid that the property owner would have the right to file a mechanic lien.   A preliminary notice is not a publicly recorded document, and a preliminary notice initiates no contact with any credit bureau. The legislature intended the notice to be informative and not threatening.
  
  If there was no construction at the address on the notice, as it appears is the case, then the notice is moot and may simply be ignored.  Our client’s customer Momentum Solar provided the address of 1556 (Redacted Street Address) as the location where they used the materials they purchased from our client. As we have learned the property address provided was incorrect and we will correct our records. 
  
  The cover letter attached to the preliminary notice provides a procedure and multiple points of contact to report any inaccurate information on the notice.  Below are the contents of the cover letter sent with the notice. We would have initiated the same investigation if the communication had been received through those channels. 
  
  ---This is NOT a Lien or Bond Claim and does not necessarily indicate any amounts are currently overdue
  
  ---This notice is being sent to make you aware we have provided materials to someone contributing to this
  construction project. This is a common procedure required by statute in many states. This notice is not
  recorded and is not public information.
  
  ---This notice should not reflect in any way on the integrity or credit standing of any parties associated
  with this job.
  
  Answers to a few common questions regarding the enclosed notice:
  
  ---How do I obtain invoice copies, make payments, or request a lien release/waiver?
  Customers may access all of the above via our Customer Care Department at (redacted phone number) or at
  (Redacted email address). Lien releases requested via Customer Care will be provided within 72 hours.
  Our records indicate the following parties are associated with this job:
  Owner: (Redacted)
  General/Direct/Original Contractor: (Redacted)
  Lender/Surety: (Redacted)
  
  ---What do I do if this notice contains inaccurate information?
  
  We attempted to verify all information before sending this notice. If any of the construction parties listed on
  the document are incorrectly referenced or you discover any other inaccuracy in the information, please contact
  our third party provider at (Redacted phone number)  ext. 4 (Client Service) or email (redacted email address). 
  

  Customer response

  10/18/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20732114, and find that this resolution is satisfactory to me.
  
  Regards,
  
  D & C******** * ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email today 10/09/23 from CRF Solutions stating that we have a delinquent account with TPX and that we have till 10/11/23 to pay. We have been making monthly payments to TPX as while we are disputing early terminations charges. We fulfilled the 5-year contract with TPX which then automatically renewed without our consent. Now CRF Solutions sends email trying to collect without no previous notification.

  

  Business response

  10/17/2023

  We have requested information from our client, TPX to provide the best possible answer to your concern. We will respond with further information within 7 days. Thank you. 

• Initial Complaint

  03/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We just received a Certified Letter from this company with our business name (Sky Mountain Resort RV Park) at our home address (**** * ***** **, Peoria, AZ 85382) claiming we owe money to National Electric Supply in Albuquerque, NM. Both AHL Electric, Rio Rancho, NM and Century Bank, Espanola, NM are named in this letter. We have NOTHING to do with any of these three companies, nor EVER have. This needs to be addressed and removed from our credit report (IF APPLICABLE) or history IMMEDIATELY! We have owned and operated our RV park (Sky Mountain Resort RV Park in Chama, NM) without issue or incident for over 15 years with impeccable credit. Thank you in advance for your time.

  

  Business response

  04/06/2022

  I did not received your initial email notification and checked my spam and deleted items and still could not find.

  There are no collection matters pending for this company. We have no record of sending any collection notice to this company. They have not been placed for collection service.
  

  There was an information notice sent to this party as they are listed as the owners of the property where our client provided materials for a construction project at that location.
  
  The complainant emailed us directly and we will respond with more detailed information.

  Customer response

  04/07/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 16956093, and find that this resolution is satisfactory to me. Please remove my complaint from any online presence.  This is an upstanding and honest company.  
  
  Regards,
  
  W****** And J**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩