ComplaintsforWalmart Neighborhood Market #3147
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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date: Aug 27, 2021 Order# 5102144-584745 Delivered on Aug 28 Flexon Flextreme Advanced 5/8" x 100' Garden Hose Qty 1 I ordered Flexon Flextreme Advanced 5/8" x 100' Garden, Hose. The hose weight is 13 lbs and Takes up around 13 inches x 13 inches x 10 inches. This is important. The hose broke and is still in my return time. I made a return online. I could return it in the mail or in-store. I thought ill save Walmart money. I'll take it back to the store. I went to the Walmart Neighborhood Market #3147 2204 Tapo St, Simi Valley, CA 93063. I went to the returns department to return the item. The manager that was working. I couldn't see his name. He was a tall man with glasses. He stops me and asks what I have going on? I say I have a return to make. He tells me he won't take my return and I need to take it to the other Walmart. He said this Walmart is Neighborhood Market. You have to take it to the other Walmart to Walmart, *** ******* **, Simi Valley, CA 93065. Just to point out Walmart Neighborhood Market is 7 min (2.6 miles) from my house. The Walmart, *** ******* **, Simi Valley, CA 93065 is 12 min (7.2 miles) from my house. The reason is that they don't have room to take this hose. The store is (Lot Size: 34,406 Sq Ft) and they don't have the room to make a return that is 13 inches x 13 inches x 10 inches? I even took my phone out and checked the email from Walmart for the return. The email said a return to any Walmart. I went back and tried to show the manager the email. Telling him it says return to any Walmart. He tells me they don't mean any. They mean only regular Walmarts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.